Summary
Overview
Work History
Education
Skills
Phone
Accomplishments
References
Timeline
Generic

Cindy Foster-Thomas

Baldwin,NY

Summary

Highly organized and efficient executive assistant with experience in both public and private sector administrative support. Skilled in managing complex schedules, coordinating executive meetings, and improving office workflows to enhance productivity. Successful in implementing new filing and organizational systems that increase efficiency in document management. Known for maintaining discretion with confidential information and effectively supporting senior executives by reducing their administrative burden.

Overview

30
30
years of professional experience

Work History

Executive Assistant to the Provost and Vice President for the Office of Academic Affairs

MOLLOY UNIVERSITY
Rockville Centre, NY
09.2019 - Current
  • Processing of contracts and MOU’s, Budgets, Expense reports, Faculty candidates, employment, promotion and tenure etc., Commencement Events, Memberships/Subscriptions, Congratulatory Letters
  • Monitored inventory levels of office supplies and placed orders when necessary.
  • Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
  • Prepared reports, agendas, minutes, and other documents as needed.
  • Facilitated communication between different departments within organization.
  • Maintained confidential records and files related to executive operations.
  • Ensured that all relevant paperwork was completed accurately prior to submission for approval.
  • Organized and managed complex calendar of appointments, meetings, and travel arrangements.
  • Monitored incoming emails and responded accordingly in a timely manner.
  • Answered telephone calls from customers or clients providing assistance where necessary.
  • Greeted visitors warmly upon arrival at the office premises.

Assistant to the Director of Summer Sessions and Conference Services

MOLLOY UNIVERSITY
Rockville Centre, NY
07.2011 - 09.2019
  • Registering students for courses and keeping records, Liaison between registrar and bursar offices, Organization of Conferences, room reservations, food orders, etc., Maintenance of Website and Cvent system for AP courses and Summer Institutes
  • Greeted visitors upon arrival and directed them to appropriate personnel or areas within the office.
  • Answered incoming calls from customers and provided customer service assistance as needed.
  • Organized travel arrangements including booking hotels and transportation for summer institutes attendees.

Substitute Teacher

WALNUT STREET ELEMENTARY SCHOOL
Uniondale, NY
11.2008 - 07.2011
  • Teaching student's lessons for the day, Math, History, Science, English
  • Provided feedback on assignments or projects given by the regular teacher.
  • Maintained a safe learning environment by enforcing school rules and regulations.
  • Collaborated with other teachers to ensure student success.
  • Provided instruction and guidance to students in the absence of a regular teacher.
  • Ensured that each student had access to appropriate materials and resources.
  • Assisted with classroom management issues when needed.

Teaching Assistant

WALNUT STREET ELEMENTARY SCHOOL
Uniondale, NY
03.2004 - 11.2008
  • Aiding teachers with students, Helping students with class work and day to day activities
  • Facilitated small group instruction and activities for students of varying abilities.
  • Assisted teachers with creating and maintaining a safe, orderly learning environment.
  • Provided individualized assistance to students with special needs in the classroom.
  • Supported teachers by preparing materials, setting up equipment, and organizing supplies.
  • Created visual aids such as bulletin boards or displays to enhance the learning environment.
  • Supervised students during lunchtime, field trips, assemblies, and other activities.

Sales Associate

SAKS FIFTH AVENUE
Garden City, NY
03.1999 - 11.2003
  • Aiding clients with purchases online, Provide customer service, Interact with Department Managers to ensure accuracy of incoming merchandise
  • Assisted customers with product selection, sizing and styling.
  • Processed credit card transactions quickly and securely.
  • Handled customer complaints in a professional manner.
  • Attended weekly team meetings to review performance goals and objectives.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Greeted customers and provided exceptional customer service.
  • Processed transactions using a point-of-sale system.

Guest Services Agent

WINGATE INN
Garden City, NY
12.1999 - 05.2002
  • Booked reservations, Coordinated events
  • Answered inquiries about hotel services, facilities and local attractions.
  • Processed guest payments quickly and efficiently.
  • Provided directions to various locations within the city as requested by guests.
  • Responded to telephone calls from guests promptly and courteously.
  • Verified accuracy of billing statements before presenting them to guests for payment processing.
  • Scheduled reservations for groups such as meetings, conferences or weddings.
  • Maintained an up-to-date knowledge of all hotel services, amenities, promotions, packages and special events.
  • Provided information regarding room availability and rates to potential customers.

Restaurant Manager (Diamond Club & Grill Room)

ARAMARK CORPORATION
Shea Stadium, Flushing
04.2000 - 10.2000
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Inspected dining room area regularly for cleanliness and adherence to safety standards.
  • Provided exceptional customer service by anticipating guest needs before they arise.
  • Conducted weekly team meetings to discuss performance issues and provide feedback.
  • Resolved conflicts among employees in an effective manner.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.

Assistant Manager

SAKS FIFTH AVENUE
Garden City, NY
10.1996 - 12.1997
  • Scheduled staff associates to ensure proper floor coverage, Managed transfer of merchandise to other locations in US, Directed inventory process
  • Maintained up-to-date knowledge of company products and services.
  • Created reports on sales trends, inventory levels, and financial data.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Supervised daily operations including assigning duties.

Sales Associate

SAKS FIFTH AVENUE
Garden City, NY
02.1994 - 10.1996
  • Assisted customers with day-to-day transactions, Trained new associates
  • Processed credit card transactions quickly and securely.
  • Handled customer complaints in a professional manner.
  • Attended weekly team meetings to review performance goals and objectives.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Processed transactions using a point-of-sale system.
  • Greeted customers and provided exceptional customer service.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Organized stockroom shelves according to size, color or style.

Education

MBA- Master of Business Administration -

MOLLOY COLLEGE
Rockville Centre, NY
12-2018

BPS- Bachelor of Professional Studies in Hospitality Management -

NEW YORK INSTITUTE OF TECHNOLOGY
Old Westbury, NY
12-1999

AOS- Occupational Studies in Culinary Arts -

NEW YORK INSTITUTE OF TECHNOLOGY
Central Islip, NY
05-1993

Summer Studies in Switzerland -

WILLIAM F. HARRAH COLLEGE OF HOTEL ADMINISTRATION
University of Nevada, Las Vegas
07-1992

Skills

  • Database Management
  • Customer Service
  • Office Management
  • Administrative Support
  • Word
  • Excel
  • Power Point
  • Business Administration
  • Expense Reporting
  • Quality Control
  • Scheduling
  • Project Oversight
  • Staff Management
  • Travel Arrangements
  • Appointment Setting
  • Customer Service-Oriented
  • Calendar Management

Phone

(516)868-3705, (516)521-1319

Accomplishments

  • Mother Anselma Ruth Medal of Presidential Excellence Award - 2024

References

References available upon request.

Timeline

Executive Assistant to the Provost and Vice President for the Office of Academic Affairs

MOLLOY UNIVERSITY
09.2019 - Current

Assistant to the Director of Summer Sessions and Conference Services

MOLLOY UNIVERSITY
07.2011 - 09.2019

Substitute Teacher

WALNUT STREET ELEMENTARY SCHOOL
11.2008 - 07.2011

Teaching Assistant

WALNUT STREET ELEMENTARY SCHOOL
03.2004 - 11.2008

Restaurant Manager (Diamond Club & Grill Room)

ARAMARK CORPORATION
04.2000 - 10.2000

Guest Services Agent

WINGATE INN
12.1999 - 05.2002

Sales Associate

SAKS FIFTH AVENUE
03.1999 - 11.2003

Assistant Manager

SAKS FIFTH AVENUE
10.1996 - 12.1997

Sales Associate

SAKS FIFTH AVENUE
02.1994 - 10.1996

MBA- Master of Business Administration -

MOLLOY COLLEGE

BPS- Bachelor of Professional Studies in Hospitality Management -

NEW YORK INSTITUTE OF TECHNOLOGY

AOS- Occupational Studies in Culinary Arts -

NEW YORK INSTITUTE OF TECHNOLOGY

Summer Studies in Switzerland -

WILLIAM F. HARRAH COLLEGE OF HOTEL ADMINISTRATION

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Cindy Foster-Thomas