Cindy Franco

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

year of professional experience

Work History

Sales Manager

Ulta Beauty Inc.

Simi Valley

08.2023 - Current

Managed the full cycle of recruiting process from sourcing, screening resumes, interviewing candidates to onboarding new hires.
Analyzed data to identify trends in customer behavior and develop plans accordingly.
Created and presented monthly reports to management on sales performance.
Established relationships with key clients, while maintaining existing customer base.
Developed and implemented sales strategies to increase market share.
Identified and developed new markets for products or services.
Collaborated with marketing team to create promotional materials for target customers.
Trained, coached, and mentored junior sales personnel to ensure success in their roles.
Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.

RTW Manager

Macys Department Store

Pasadena, CA

10.2023 - 07.2024

Assisted in onboarding new hires, including orientation programs and paperwork processing.
Created monthly reports for senior management summarizing operational performance metrics.
Coached, mentored and trained team members in order to improve their job performance.
Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Initiated new projects that resulted in increased productivity across all departments.
Implemented new technologies to streamline operations, reduce costs, and improve customer service.
Analyzed customer feedback data to develop action plans for improving services offered.
Developed annual goals for each department based on market trends and competitor analysis.
Organized special events such as conferences or training sessions for employees.

Education

Bachelor of Arts - Communications

California State University, Northridge

Northridge, CA

05-2024

Skills

Strategic Planning
Performance Management
KPI analysis
Business Planning
New Business Development

Sales operations
Excellent communication skills
Product and service management
Exceeds sales goals
Product Knowledge

Timeline