Summary
Overview
Work History
Education
Skills
Timeline
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Cindy Franco

Summary

Dynamic retail professional with extensive experience at Lowe's Home Centers, excelling in staff management and customer service. Proven track record in optimizing workforce efficiency and enhancing employee retention through effective training and mentoring. Skilled in scheduling and problem-solving, driving operational success while fostering a collaborative team environment.

Overview

9
9
years of professional experience

Work History

Department Manager

Lowe's Home Centers, LLC
07.2025 - Current
  • Assisted with daily operations to ensure smooth departmental workflow.
  • Supported team members in understanding company policies and procedures.
  • Learned safety protocols and proper equipment usage for various tasks.
  • Maintained cleanliness and organization within the department to enhance efficiency.
  • Collaborated with management to implement new processes for improved service delivery.
  • Handled routine administrative tasks, contributing to overall departmental activities.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.

SSA-Scheduling Staffing Administrator

Lowe's Home Centers, LLC
03.2019 - 07.2025
  • Managed staffing schedules to optimize workforce efficiency and meet operational demands.
  • Collaborated with hiring managers to identify and fulfill talent needs across various departments.
  • Streamlined onboarding processes, enhancing new hire integration and training effectiveness.
  • Monitored compliance with company policies and labor regulations throughout staffing operations.
  • Conducted regular audits of staffing records to ensure data accuracy and integrity.
  • Provided support to employees regarding benefits enrollment, timesheet submission, and other HR-related inquiries.
  • Increased employee retention by conducting thorough onboarding sessions for new hires.
  • Streamlined the hiring process by implementing an efficient applicant tracking system.
  • Supported internal promotions and transfers by identifying suitable opportunities for existing employees seeking career growth within the organization.
  • Collaborated with department managers to identify staffing needs and develop effective hiring plans.
  • Maintained detailed records of all recruitment activities, facilitating ongoing evaluation of staffing processes and procedures.
  • Coordinated interviews between candidates and hiring managers, resulting in a streamlined interview process for both parties.
  • Collaborated with managers to identify and address employee relations issues.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Generated and analyzed reports to monitor employee engagement and attrition trends.

Store Manager Trainee/ Assistant Store Manager

Payless Shoe Source
05.2016 - 02.2019
  • Supervised daily store operations, ensuring compliance with company policies and procedures.
  • Trained new staff on merchandise handling, customer service practices, and point-of-sale systems.
  • Analyzed sales data to optimize inventory levels and improve product placement strategies.
  • Developed employee schedules to maximize productivity while adhering to labor regulations.
  • Implemented visual merchandising standards to enhance shopper experience and drive sales growth.
  • Resolved customer complaints efficiently, fostering a positive shopping environment and loyalty.
  • Conducted regular inventory audits to maintain accurate stock levels and minimize shrinkage.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
  • Conducted regular performance evaluations for staff members, providing constructive feedback to support their career progression.
  • Maintained a clean and visually appealing store environment that facilitated an enjoyable shopping experience for customers.
  • Monitored daily store operations to ensure compliance with company policies, safety regulations, and government guidelines.
  • Recruited trained, and developed a high-performing team of retail associates committed to delivering exceptional service.
  • Developed strong relationships with vendors to secure competitive pricing on merchandise while maintaining adequate stock levels.
  • Increased store sales by implementing effective merchandising strategies and creating eye-catching displays.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.

Education

High School Diploma -

Wantagh High Scool
Wantagh, NY

Skills

  • Customer engagement
  • Effective team leadership
  • Problem-solving
  • Task delegation
  • Training and development
  • Decision-making
  • Staff hiring and retention
  • Scheduling
  • Employee engagement
  • Workplace safety awareness
  • Budgeting and forecasting
  • Employee scheduling

Timeline

Department Manager

Lowe's Home Centers, LLC
07.2025 - Current

SSA-Scheduling Staffing Administrator

Lowe's Home Centers, LLC
03.2019 - 07.2025

Store Manager Trainee/ Assistant Store Manager

Payless Shoe Source
05.2016 - 02.2019

High School Diploma -

Wantagh High Scool

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Cindy Franco