Articulate 360
Cindy Franklin
Colorado Springs,CO
Summary
Knowledgeable professional skilled at assisting employees with learning tasks, improving performance and maximizing productivity. Top-notch planner, organizer, and problem-solver. Superb mentorship over many years.
Overview
10
10
years of professional experience
Work History
Workday Finance Trainer – Contractor
Assured Partners
Orlando, USA
10.2024 - 01.2025
- Conducted Virtual Instructor Led Trainings (VILT) of Introduction to Workday Finance and Finance Accounting 101 (journal entries) to prepare the employees for the Workday Finance go-live
Workday Instructional Designer – HR Training - Contractor
Washington University in St Louis
St. Louis, USA
07.2024 - 10.2024
- Updated job aids on the Workday@Washu website using Wordpress
- Took old training PowerPoints from the original Instructor Led Trainings (ILT) and turned them into eLearning in preparation for the Workday Learning go-live
Workday Student Instructional Designer - Contractor
Wake Forest University
Winston – Salem, USA
07.2023 - 07.2024
- Developed Job Aids and Videos for the upcoming Workday Student implementation by working with various Subject Matter Experts (SME’s) in Student Records, Advising, Registration and Class Management
Oracle Instructional Designer - Contractor
Acosta Group
Jacksonville, USA
01.2023 - 05.2023
- Employee Self Service (ESS) and Manager Self Service (MSS) content developer using Camtasia and Articulate Rise to create videos for the Oracle cloud implementation June 2023. Used Acosta PowerPoint template to develop training for Payroll Parallel in April 2023.
Consultant and Training Developer
AVAAP
Columbus, USA
07.2021 - 09.2022
- Developed and enhanced training collateral and job aids for Workday HCM, Payroll, and Finance and related Platform functional areas supporting post go-live sustainability for City and County Government and also Higher Education Workday implementations
- Conducted Organizational Change Management (OCM) activities for Planning and Architect/Configure phases for Workday Student implementation including key stakeholder interviews and thematic analysis, organizational readiness assessment, change impact identification and assessment
- Created various job aids modeling the Workday template available in the Workday adoption kit
Instructional Designer – Contractor
USAA
San Antonio, USA
05.2021 - 07.2021
- Using storyboards developed by the Compliance Risk Managers (CRM), created interactive eLearning courses built in Articulate Storyline and Rise 360. Collaborated with top Articulate Storyline developers to finalize projects for a quarterly deployment.
Instructional Designer – Contractor
WideOpenWest (doing business as WOW!)
Denver, USA
07.2020 - 05.2021
- Used Visme to create presentations and the foundation of Field Operations Training Academy. Watched team members blossom as I came alongside and spurred them on in their Storyline course development. Became a certified presentation guru by completing Visme’s “Creating Memorable Visual Presentations” course. Created various job aids modeling the Workday template available in the Workday adoption kit.
Instructional Designer
American Express
Sunrise, USA
11.2018 - 10.2019
- Created interactive e-learning modules using Articulate Storyline, Adobe Captivate and other authoring tools.
ERP Training Coordinator & Instructional Designer
Palm Beach State College
Lake Worth, USA
07.2017 - 10.2018
- During the month of June 2018, provided user support training to all five campus locations for Record Cash Sale and Travel in preparation for the July 1, 2018 go-live of Workday Finance
- Created 24 job aids and two videos to help facilitate the go-live trainings including Recruiting and On-boarding
- Over a three-week period in December 2017, conducted more than 45 Workday Navigation and Workday Manager/Timekeeper training presentations for over 1800 employees through Instructor Led Training (ILT) and Webinar using Skype for Business before the Workday HCM go-live of January 1, 2018
ERP Training Coordinator & Instructional Designer
Broward College
Fort Lauderdale, USA
02.2015 - 06.2017
- For Workday Student Admissions implementation, tested, designed and developed a training program including job aids, quick reference handouts, participant guides, and videos (using the eLearning content creation tool Adobe Captivate v7)
- Facilitated two-day, Instructor Led Training for Admissions employees over a three-week period
- Also conducted webinar trainings for Advisors, IT helpdesk, and contractors, tailoring the training to their specific needs
- Tested weekly updates of Workday Student Admissions and revised training materials as needed
- Faithfully pursued discrepancies and related questions that arose post production
- Throughout this position, took on additional role and responsibility of Training Coordinator within Workday Education Learning Center
- Tracked and approved Workday Learning Courses for staff according to budget guidelines
Education
Bachelor of Arts - Sociology, Human Development and Family Studies
Colorado State University
Fort Collins, COSkills
- New Hire and Existing Employee Training
- Create E-Learning
- ADDIE model
- Information Mapping
- Learning Management Systems (LMS)
- Adult Learning Theory and Principles
- Virtual Instructor Led Training (VILT)
- Instructor Led Training (ILT)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceCompany CulturePersonal development programsHealthcare benefitsPaid time offWork from home optionSoftware
Adobe Captivate
Camtasia
Snag-It
Workday - HCM, Finance, Student, Learning
Microsoft Office Suite
Visme
Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Workday Finance Trainer – Contractor
Assured Partners
10.2024 - 01.2025
Workday Instructional Designer – HR Training - Contractor
Washington University in St Louis
07.2024 - 10.2024
Workday Student Instructional Designer - Contractor
Wake Forest University
07.2023 - 07.2024
Oracle Instructional Designer - Contractor
Acosta Group
01.2023 - 05.2023
Consultant and Training Developer
AVAAP
07.2021 - 09.2022
Instructional Designer – Contractor
USAA
05.2021 - 07.2021
Instructional Designer – Contractor
WideOpenWest (doing business as WOW!)
07.2020 - 05.2021
Instructional Designer
American Express
11.2018 - 10.2019
ERP Training Coordinator & Instructional Designer
Palm Beach State College
07.2017 - 10.2018
ERP Training Coordinator & Instructional Designer
Broward College
02.2015 - 06.2017
Bachelor of Arts - Sociology, Human Development and Family Studies
Colorado State University
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