Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Cynthia Franklin

Woodbine,GA

Summary

Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.

Overview

18
18
years of professional experience

Work History

Store Manager

CVS Pharmacy
02.2023 - 05.2023
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Managed store organization, maintenance and purchasing functions.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Resolved customer service issues promptly.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.

Store Manager in Training

CVS Pharmacy
01.2023 - 02.2023
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
  • Trained new employees on proper protocols and customer service standards
  • Interacted well with customers to build connections and nurture relationships

Operations Manager, RX

CVS Pharmacy
01.2021 - 01.2023
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Devised processes to boost long-term business success and increase profit levels.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Reviewed shift reports to understand current numbers and trends.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services

Operations Supervisor, RX

CVS Pharmacy
01.2020 - 01.2021
  • Motivated and trained employees to maximize team productivity.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Processed inbound and outbound shipments with high accuracy by directing associate teams and managing inventory processes.
  • Oversaw daily loading and unloading of outbound trailers, replenishing of pallets, inventory management and supervising work of team.

Store Shift Lead, Pharmacy Technician

CVS Pharmacy
04.2014 - 01.2020


  • Completed store opening and closing procedures and balanced tills.
  • Maintained safe working environment by observing safety procedures, policies and regulations.
  • Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
  • Helped store management meet standards of service and quality in daily operations.
  • Responded to and resolved customer questions and concerns.

Education

High School Diploma -

Sycamore High School
Sycamore, IL

Skills

  • Maximizing profitability
  • Relationship building and management
  • Order management
  • Team leadership and coaching
  • Staff Management

Timeline

Store Manager

CVS Pharmacy
02.2023 - 05.2023

Store Manager in Training

CVS Pharmacy
01.2023 - 02.2023

Operations Manager, RX

CVS Pharmacy
01.2021 - 01.2023

Operations Supervisor, RX

CVS Pharmacy
01.2020 - 01.2021

Store Shift Lead, Pharmacy Technician

CVS Pharmacy
04.2014 - 01.2020

High School Diploma -

Sycamore High School
Cynthia Franklin