Cindy Freeman
Efland,NC
Summary
Dedicated employee with expertise in customer relations and coaching. Proven track record in implementing strategies that enhance agent performance and drive sales. Knowledgeable in many aspects of the company and effective in team building skills.
Overview
19
19
years of professional experience
Work History
Bonus Offer Specialist
PHE INC.
Hillsborough, NC
04.2007 - Current
Implemented bonus offer strategies to incentivize agent sales.
Purchased components for bonus offer kits.
Coached agents.
Assisted supervisors.
Covered Call Center floor.
Trained new classes.
Input data into spreadsheets.
Education
High School Diploma -
Orange High School
Hillsborough, NCSkills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Quality assurance
- Quality assessment
- Coaching and mentoring
- Continuous improvement
- Teamwork and collaboration
- Self motivation
- Time management
- Problem-solving
- Multitasking
- Attention to detail
- Reliability
Timeline
Bonus Offer Specialist
PHE INC.
04.2007 - Current
High School Diploma -
Orange High School