Summary
Overview
Work History
Education
Skills
Websites
Careerexperiences
Languages
Timeline
Generic

CINDY FREYRE

Summary

Looking to optimize quality assurance processes at a quality focus organization that allows for career growth Driven and analytical, equipped with thorough understanding of business operations and strategic planning. Familiar with market analysis and proficient in financial modeling, ensuring insightful recommendations and effective solutions. Focused on leveraging skills to drive organizational growth and improve operational efficiency.

Overview

18
18
years of professional experience

Work History

Business Consultant

Serco HQ
05.2024 - Current
  • Developed business strategies by conducting comprehensive market research and competitor analysis.
  • Increased client satisfaction by implementing tailored solutions for their unique business needs.
  • Performed as consultant for startup business in areas of marketing, logistics, and training to various behavioral healthcare service professionals.
  • Delivered successful projects within tight deadlines, ensuring consistent client satisfaction and timely project completion.
  • Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.

Third Party Sales

Safe - Tec
02.2024 - 05.2024
  • Served as a liaison between clients and debtors to resolve disputes, clarify misunderstandings, and negotiate mutually beneficial solutions.
  • Established strong relationships with clients, ensuring their satisfaction and confidence in the agency''s services.
  • Attended industry conferences and workshops to stay current on trends in collections, consumer rights, and data security regulations.
  • Improved debtor response rates by composing concise yet persuasive written correspondence such as demand letters or settlement offers.

Territory Market Manager

SPI
08.2022 - 01.2024
  • Increased market share by identifying and capitalizing on emerging market trends.
  • Streamlined internal processes, enhancing operational efficiency and reducing costs.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Built brand awareness in local market and increased penetration with proactive strategies.
  • Drove customer satisfaction improvements through the implementation of effective feedback mechanisms and prompt issue resolution.

Field Market Manager

Mosaic
02.2022 - 08.2022
  • Developed strong relationships with key clients, resulting in increased customer satisfaction and repeat business.
  • Boosted field market performance by implementing innovative strategies and monitoring team progress.
  • Managed a high-performing team of field marketing specialists, leading to improved sales and brand recognition.
  • Created models to track program success and drive continuous improvement.
  • Stayed up-to-date with market happenings to make suggestions for new tests and launches to drive growth.

Quality Assurance Manager

SPI
06.2020 - 01.2022
  • Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organization.
  • Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
  • Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals.
  • Enhanced product quality by implementing comprehensive QA processes and procedures.
  • Mentored junior staff members in best practices for quality management, contributing to overall team growth and development.

Market Manager

BDS
09.2019 - 06.2020
  • Increased market share by identifying and capitalizing on emerging market trends.
  • Streamlined internal processes, enhancing operational efficiency and reducing costs.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Built brand awareness in local market and increased penetration with proactive strategies.
  • Drove customer satisfaction improvements through the implementation of effective feedback mechanisms and prompt issue resolution.

Retail Representative / Key Holder

T-mobile
05.2016 - 09.2019
  • Opening and closing the store every day
  • Managing the store's security alarm system, including ensuring it's in perfect condition, enabling it and disabling it when necessary
  • Storing and protecting the security alarm codes, changing them when necessary

Retail Representative

Verizon Wireless
09.2013 - 05.2016
  • Contact Potential Customer
  • Promote Company product and services
  • Meeting sales goals
  • Providing the customer with devices

Retail Representative / Key Holder

T-mobile
05.2010 - 09.2013
  • Opening and closing the store every day
  • Managing the store's security alarm system, including ensuring it's in perfect condition, enabling it and disabling it when necessary
  • Storing and protecting the security alarm codes, changing them when necessary
  • Making sure that the store is always clean and properly organized
  • Assisting store cashiers at peak periods

Retail Representative

JC Penny
02.2008 - 05.2010
  • Opening and closing the store every day
  • Managing the store's security alarm system
  • Making sure that the store is always clean and properly organized
  • Assisting store cashiers at peak periods

Retail Representative

Circuit City
01.2007 - 02.2008
  • Opening and closing the store every day
  • Managing the store's security alarm system, including ensuring it's in perfect condition, enabling it and disabling it when necessary
  • Storing and protecting the security alarm codes, changing them when necessary
  • Making sure that the store is always clean and properly organized
  • Assisting store cashiers at peak periods

Education

Associate of Arts - Business

San Jacinto College
Houston, Texas

High School - General Studies

Channelview High School
Channelview, Texas
05.2010

Skills

  • Presentation skills
  • Business analysis
  • Business planning
  • Staff mentoring
  • Customer service management
  • Performance improvement
  • Human resources management
  • Process improvement
  • Project management
  • Planning and execution
  • Training and mentoring
  • Strategic planning

Careerexperiences

  • Territory Market Manager, SPI | American Express, 08/01/22, 12/01/23, Managing business accounts for American Express, Managing a territory of 3,200 locations per quarter, Ensuring all processes are controlled and monitored, Provided management and control quality assurance process
  • Field Market Manager, Mosaic | Samsung, 02/01/22, 08/01/22, Managing a territory of 50 locations, Training and certifying store reps on Samsung products monthly, Hands on sales involvement with locations
  • Quality Assurance Manager, SPI | American Express, 06/01/20, 01/01/22, Managing territory of 3,200 locations, Execute quality improving testing and activity, Monthly KPI goals met every month at 120%, Provided management and control quality assurance process
  • Market Manager, BDS | Motorola, 09/01/19, 06/01/20, Managing the North East Houston Market, Monthly KPI Goals, Conduct in-store retail associate trainings and presentations training
  • Retail Representative / Key Holder, T-mobile, 05/01/16, 09/01/19, Opening and closing the store every day, Managing the store's security alarm system, including ensuring it's in perfect condition, enabling it and disabling it when necessary, Storing and protecting the security alarm codes, changing them when necessary
  • Retail Representative, Verizon Wireless, 09/01/13, 05/01/16, Contact Potential Customer, Promote Company product and services, Meeting sales goals, Providing the customer with devices
  • Retail Representative / Key Holder, T-mobile, 05/01/10, 09/01/13, Opening and closing the store every day, Managing the store's security alarm system, including ensuring it's in perfect condition, enabling it and disabling it when necessary, Storing and protecting the security alarm codes, changing them when necessary, Making sure that the store is always clean and properly organized, Assisting store cashiers at peak periods
  • Retail Representative, JC Penny, 02/01/08, 05/01/10, Opening and closing the store every day, Managing the store's security alarm system, Making sure that the store is always clean and properly organized, Assisting store cashiers at peak periods
  • Retail Representative, Circuit City, 01/01/07, 02/01/08, Opening and closing the store every day, Managing the store's security alarm system, including ensuring it's in perfect condition, enabling it and disabling it when necessary, Storing and protecting the security alarm codes, changing them when necessary, Making sure that the store is always clean and properly organized, Assisting store cashiers at peak periods

Languages

Spanish
Native or Bilingual

Timeline

Business Consultant

Serco HQ
05.2024 - Current

Third Party Sales

Safe - Tec
02.2024 - 05.2024

Territory Market Manager

SPI
08.2022 - 01.2024

Field Market Manager

Mosaic
02.2022 - 08.2022

Quality Assurance Manager

SPI
06.2020 - 01.2022

Market Manager

BDS
09.2019 - 06.2020

Retail Representative / Key Holder

T-mobile
05.2016 - 09.2019

Retail Representative

Verizon Wireless
09.2013 - 05.2016

Retail Representative / Key Holder

T-mobile
05.2010 - 09.2013

Retail Representative

JC Penny
02.2008 - 05.2010

Retail Representative

Circuit City
01.2007 - 02.2008

Associate of Arts - Business

San Jacinto College

High School - General Studies

Channelview High School
CINDY FREYRE