Cindy Galvan
Houston,TX
Summary
Dynamic customer service professional with extensive experience at Teleperformance USA, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and problem resolution, I consistently manage high call volumes while maintaining professionalism. My strong relationship-building abilities and product knowledge drive customer satisfaction and repeat business.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Teleperformance USA
11.2024 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Care Representative
Si Environmental
02.2024 - 11.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
Education
High School Diploma -
ACE
Brownsville, TX06-2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Problem resolution
- Call center experience
- Computer proficiency
Languages
Spanish
Full Professional
Timeline
Customer Service Representative
Teleperformance USA
11.2024 - 02.2025
Customer Care Representative
Si Environmental
02.2024 - 11.2024
High School Diploma -
ACE
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