Cindy Gantt
Pompano Beach,FL
Summary
Dynamic healthcare professional with over 18 years of extensive experience. Proficient in managing intake processes, coordinating medication administration, and providing exceptional pharmacy services to enhance patient care outcomes. Skilled in medication dispensing, inventory management, and ensuring compliance with regulatory standards and protocols. Adept at supervising and training staff to optimize workflow efficiency and maintain high-quality service delivery. With a commitment to patient safety and satisfaction, I excel in facilitating seamless care transitions and providing comprehensive medication management solutions.
Overview
23
23
years of professional experience
Work History
(Multiple Projects)
Teleperformance USA
09.2020 - Current
CVS Intake Supervisor
CVS Specialty Pharmacy
- Manage a team of direct reports who oversee the intake process for incoming prescriptions and medical orders
- Resolve any discrepancies or issues with incoming orders, including contacting healthcare providers for clarification when necessary
- Training and coaching staff on intake procedures
- Evaluate team performance and provide feedback
- Train new hires.
- Enhanced team productivity with thorough training sessions and regular performance evaluations.
Customer Experience Trainer
Insulet, Inc
- Conducted needs assessments to identify training gaps and areas for improvement in customer service delivery
- Collaborated with cross-functional teams, including HR, operations, and quality assurance, to ensure alignment of training initiatives with organizational goals and standards
- Delivered training programs to frontline staff, focusing on enhancing customer service skills and patient experience.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
Customer Service Agent
United Healthcare
- Handled escalated calls, resolving more complex customer issues in a first-call resolution manner
- Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
Consumer Medication Coordinator
Genoa, a QoL Healthcare Company
01.2016 - 01.2019
- Responsible for completing prior authorizations for physicians and patients
- Maintaining and inputting prescriptions into NetRx/Prodigy System
- Communicate with patients regarding benefits verification.
- Developed strong relationships with healthcare team members, fostering a collaborative approach to patient care.
- Managed complex medication regimens for multiple patients simultaneously, prioritizing needs based on urgency and risk factors.
- Coordinated with pharmacists to address drug interactions or contraindications, minimizing potential adverse effects.
Pharmacy Fill Technician
Omnicare, Inc.
01.2013 - 01.2015
- Handled compounding, filling prescriptions and inventory management
Senior Pharmacy Technician
Bayview Center for Mental Health, Inc.
12.2008 - 09.2011
Care Manager/Meds Care Manager
Sunrise Senior Living-Blue Bell
12.2007 - 09.2008
Front Office Receptionist
Pediatric Associates-Skylake Office
02.2007 - 12.2007
Pharmacy Technician
CVS Pharmacy
09.2006 - 01.2007
Pharmacy Technician
Walgreens Pharmacy
12.2004 - 09.2006
Medical Assistant Secretary
University Of Miami-School of Medicine
11.2001 - 12.2004
Education
Bachelor of Science - Health Administration
Colorado Technical University - Online
Colorado Springs, COAssociate of Arts - Major: Pharmacy -
Miami-Dade Community College
Skills
- Adaptability
- Analytical Thinking
- Active listening
- Problem-Solving
- Time Management
- Medical Terminology
- Salesforce/Amazon Connect
Timeline
(Multiple Projects)
Teleperformance USA
09.2020 - Current
Consumer Medication Coordinator
Genoa, a QoL Healthcare Company
01.2016 - 01.2019
Pharmacy Fill Technician
Omnicare, Inc.
01.2013 - 01.2015
Senior Pharmacy Technician
Bayview Center for Mental Health, Inc.
12.2008 - 09.2011
Care Manager/Meds Care Manager
Sunrise Senior Living-Blue Bell
12.2007 - 09.2008
Front Office Receptionist
Pediatric Associates-Skylake Office
02.2007 - 12.2007
Pharmacy Technician
CVS Pharmacy
09.2006 - 01.2007
Pharmacy Technician
Walgreens Pharmacy
12.2004 - 09.2006
Medical Assistant Secretary
University Of Miami-School of Medicine
11.2001 - 12.2004
CVS Intake Supervisor
CVS Specialty Pharmacy
Customer Experience Trainer
Insulet, Inc
Customer Service Agent
United Healthcare
Bachelor of Science - Health Administration
Colorado Technical University - Online
Associate of Arts - Major: Pharmacy -
Miami-Dade Community College
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