Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cindy Garcia

Sioux City

Summary

Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.

Overview

8
8
years of professional experience

Work History

Transportation

Continental Springs LLC
08.2024 - Current
  • Coordinated shipments, ensuring seamless transportation from origin to destination points.
  • Enhanced customer satisfaction by providing safe and timely pet transportation services.
  • Coordinated transportation schedules for optimal efficiency, minimizing transit times and costs.
  • Developed and maintained strong relationships with residents.
  • Conducted checks on safety restraints for residents and wheelchairs in vehicle.

Café Associate

Sam’s Club
10.2023 - 07.2024
  • Maintained clean and presentable cafe by wiping, sanitizing, and replenishing supplies frequently to support workflow efficiency and employee job tasks.
  • Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Checked proper temperature of food to maintain food safety standards and reduce illness.
  • Produced food and drink products adhering to company quality and quantity standards.
  • Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
  • Promoted a welcoming atmosphere by maintaining a clean dining area for guests'' comfort and enjoyment.
  • Resolved any conflicts that arose among co-workers or between staff and customers, leading to a more harmonious work environment.
  • Delivered consistent quality across all products through diligent adherence to established recipes and preparation methods.

Production Worker

Empirical Foods
11.2022 - 07.2023
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Resolved issues quickly to maintain productivity goals.
  • Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
  • Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
  • Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.

Server/cashier/trainer

Buffalo Wild Wings
08.2020 - 11.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Cashier

Walmart
10.2017 - 11.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Education

High School Diploma -

South Sioux City High School
South Sioux City, NE
05.2020

Skills

  • Bilingual
  • Transportation services
  • Transportation inspection
  • Customer relations
  • Problem resolution
  • Conflict resolution
  • Payment processing
  • Team development
  • De-escalation techniques
  • Quality control

Languages

Spanish
Full Professional
English
Native or Bilingual

Timeline

Transportation

Continental Springs LLC
08.2024 - Current

Café Associate

Sam’s Club
10.2023 - 07.2024

Production Worker

Empirical Foods
11.2022 - 07.2023

Server/cashier/trainer

Buffalo Wild Wings
08.2020 - 11.2022

Cashier

Walmart
10.2017 - 11.2018

High School Diploma -

South Sioux City High School

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Cindy Garcia