Cindy Garcia
Rogers,AR
Summary
Dynamic customer service leader with extensive experience at JB Hunt Transportation, excelling in team leadership and critical thinking. Proven track record in enhancing service quality and streamlining logistics, while effectively managing high call volumes. Skilled in training staff and resolving complex issues, ensuring customer satisfaction and operational efficiency.
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Overview
12
12
years of professional experience
Work History
CUSTOMER SERVICE REPRESENATIVE MANAGER II
JB Hunt Transportation
10.2014 - Current
- Led operations team to enhance service quality and streamline logistics processes.
- Developed strategic initiatives to improve transportation efficiency and reduce costs.
- Trained and mentored staff on best practices in freight management and safety compliance.
- Collaborated with cross-functional teams to optimize route planning and delivery schedules.
- Managed vendor relationships to ensure timely procurement of transportation services and supplies.
- Oversaw budget management, ensuring alignment with organizational financial goals and objectives.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved customer inquiries efficiently, ensuring satisfaction and retention.
- Managed account updates and maintained accurate customer records in CRM systems.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high call volumes while maintaining quality service and customer satisfaction.
Final Mile Customer Service Represenative
JB Hunt Transportation
10.2013 - 10.2014
- Provided bilingual support to customers, ensuring effective communication and issue resolution.
- Managed customer inquiries through multiple channels, including phone, email, and chat platforms.
- Resolved complex customer issues by coordinating with internal departments for swift solutions.
- Implemented feedback mechanisms, enhancing customer satisfaction and service delivery processes.
- Trained and mentored new staff on company policies and customer service best practices.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
Education
Rogers High School
Rogers05-2007
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Documentation and reporting
- Sales techniques
- Schedule preparation
- Active listening
- Critical thinking
- Data entry
- Customer relations
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
CUSTOMER SERVICE REPRESENATIVE MANAGER II
JB Hunt Transportation
10.2014 - Current
Final Mile Customer Service Represenative
JB Hunt Transportation
10.2013 - 10.2014
Rogers High School
Similar Profiles
Adam ShepherdAdam Shepherd
CDL Driver at JB Hunt TransportationCDL Driver at JB Hunt Transportation
Bryan DavisBryan Davis
CDL Truck Driver at JB Hunt TransportationCDL Truck Driver at JB Hunt Transportation
Scott CourtrightScott Courtright
Company Driver at JB Hunt TransportationCompany Driver at JB Hunt Transportation
Clayton VaughanClayton Vaughan
Director of Sales – Europe, Japan, South Korea, MENA at DPI GlobalDirector of Sales – Europe, Japan, South Korea, MENA at DPI Global
Kenneth SturmKenneth Sturm
Emerging Store Manager at WalgreensEmerging Store Manager at Walgreens