Cindy Garcia Rico
Carson City,NV
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Teller
United Federal Credit Union
Carson City, NV
05.2021 - Current
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Processed customer transactions promptly, minimizing wait times.
Server/Bartender
Zephyr Cove Restaurant
Zephyr Cove, NV
05.2023 - 10.2023
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Front Desk Associate
The Alder Inn
South Lake Tahoe, CA
09.2020 - 03.2021
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Performed basic daily bookkeeping tasks.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
Security/ Ticket Booth
Zephyr Cove Resort
Zephyr Cove, NV
05.2020 - 09.2020
- Utilized industry-specific software systems proficiently for streamlined ticket booking management across different platforms.
- Promoted company values through exceptional interpersonal skills while interacting with diverse clientele daily.
- Continuously monitored inventory levels to maintain appropriate stock of tickets for various events and attractions.
- Resolved customer issues promptly, resulting in increased loyalty and repeat business.
- Effectively managed multiple tasks under tight deadlines without compromising quality or customer satisfaction levels.
Busser
Stateline Brewery
Stateline, NV
12.2019 - 03.2020
- Worked well in diverse team settings by partnering with others to complete tasks.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Arranged tables and chairs for special occasions and events.
Busser
Zephyr Cove Restaurant
Zephyr Cove, NV
06.2017 - 03.2020
- Trained new staff in bussing and cleaning procedures.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
Sales Associate
Little Blue House
South Lake Tahoe, CA
07.2018 - 03.2019
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed efficient cash register operations.
Sandwich Maker
Subway
South Lake Tahoe, CA
06.2016 - 08.2016
- Greeted guests, promoted specials, and took orders.
- Interpreted food order slips per shift to prepare food according to customer orders.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
Education
Criminology
Western Nevada College
Carson City, NVHigh School Diploma -
South Tahoe High
South Lake Tahoe, CA06.2019
Skills
- Strong Work Ethic
- Excellent Time Management Skills
- Bilingual in Spanish
- Multitasking Capabilities
- Honest and Dependable
Languages
Spanish
English
Timeline
Server/Bartender
Zephyr Cove Restaurant
05.2023 - 10.2023
Teller
United Federal Credit Union
05.2021 - Current
Front Desk Associate
The Alder Inn
09.2020 - 03.2021
Security/ Ticket Booth
Zephyr Cove Resort
05.2020 - 09.2020
Busser
Stateline Brewery
12.2019 - 03.2020
Sales Associate
Little Blue House
07.2018 - 03.2019
Busser
Zephyr Cove Restaurant
06.2017 - 03.2020
Sandwich Maker
Subway
06.2016 - 08.2016
Criminology
Western Nevada College
High School Diploma -
South Tahoe High