Cindy Gardner

• Collaborate closely with Senior Leadership, Product Owners, Management, and teams to cultivate a culture of continuous improvement and enhance collaboration within the Software Engineering department.
• Monitor team practices to provide coaching and mentorship on team optimization, workflows, tooling, and delivery by leveraging metrics and minimizing inefficiencies.
• Create and deliver learning materials and resources tailored for individual and team development, fostering a conducive environment for continuous learning and growth.

• Established a Training & Education team that, within one year, produced an intern onboarding program, developed a 12-factor app course, provided 3 Vendor trainings, implemented Stack Overflow, and various avenues for professional growth.
• Developed and delivered an Agile foundation course in 5 months to 27 software engineering teams, achieving an 8.2 average rating and improved understanding of agile practices.
• Launched two professional development conferences within two years, garnering a 4.5/5.0 participant satisfaction rating.

• Accelerated engineering team through Agile practices and methodologies specific to Scrum, XP and Kanban, contributing to Veteran's United 9.7 customer satisfaction rating.
• Evaluated ongoing development efforts, providing feedback on potential methods of expediting completion and improving results.
• Allied with other engineering leaders to plan, manage and coordinate teams around reaching prescribed development milestones

• Cultivated and aligned department-wide Agile transformation of 15 teams in one year.
• Facilitated monthly Agile Community of Practice sessions to engage, educate, and coach Agile methodologies across departments.
• Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.

• Spearheaded an enterprise monitoring solution in 6 months, drastically reducing costs, creating performance trends, and measurably improving response time.
• Achieved 15% reduction in meantime to resolution within 4 months by introducing and enforcing new polices and promoting accountability among on-call teams.
• Oversaw the internal batch processing of data for improved efficiencies.
• Negotiated contracts with vendors and suppliers to obtain the best pricing and terms.

• Managed University of Missouri System's ERP PeopleSoft Student batch processes for UM System, HR, and Finance information systems in a 24x7 environment
• Advocated the purchase and implementation of managed file system (Move IT), promoting secure file transfers.