Cindy Gianelis
Kingston,MA
Summary
Dependable Phlebotomy Manager effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Phlebotomy Manager
TRIDENTCARE
Brockton, MA
11.2020 - Current
- Communicates promptly and efficiently with management and sales regarding client questions, concerns and complaints
- Provides leadership and supervises assigned department, makes decisions, solves problems, assists in developing procedures, conducts and attends meetings
- Manages the employee hiring process including developing and updating job descriptions, developing performance expectations, identifying essential functions and knowledge, skills and abilities required for applicable positions
- Manages employee and team performance, new employee orientation processes, employee training and continuing education
- Manages payroll and scheduling for employees
- Manages Fleet Vehicles and all maintenance requirements
- Implement disciplinary action as needed and in consultation with Phlebotomy Director and Human Resources
- Coordinates the work of phlebotomist in the field to assure that production is consistent and service levels are maintained
- Plays an important role in the dissemination of information to employees
- Demonstrates organizational commitment
- Proven ability to learn quickly and adapt to new situations.
- Gained strong leadership skills by managing projects from start to finish.
- Organized and detail-oriented with a strong work ethic.
Supervisor
AMERICAN RED CROSS
10.2016 - 11.2020
- Ensure blood drive compliance with applicable Federal, State and local regulations as well as all American Red Cross policies, procedures and guidelines
- Ensure SQUIPP (safety, quality, identity, purity and potency) for all products collected under their supervision
- Plan, manage and direct all aspects of blood and/or apheresis collection operations (fixed site and/or mobile) to ensure an efficient and effective process
- Recognize and correct donor flow inefficiencies
- Monitor work area and practices to ensure a safe environment; take preventative and/or corrective action to prevent safety hazards and potential injuries to donors, volunteers and staff
- Supervise staff including hiring, training, evaluation, and discipline to ensure a well-qualified team and to enhance operational success
- Monitor individual and group performance to improve overall team effectiveness
- Perform clerical administrative functions to provide documentation and ensure donor/recipient safety and to monitor staff competency
- May perform or serve as a trainer for all blood collection procedures
- Meet or exceed donor, sponsor and other customer's service expectations
- Seeks and uses customer feedback to improve services
- Ensure effective internal and external communication between all department levels and functions to foster teamwork and enhance operational success
- Complete required readings and training assignments by assigned deadline
- Documentation of training/communication for team is accurate and timely
- Support activities to recruit/re-sign donors and other process improvement initiatives.
Collection Specialist II
AMERICAN RED CROSS
02.2009 - 04.2012
- Ensure blood drive compliance with applicable Federal, State and local regulations as well as all American Red Cross policies, procedures and guidelines
- Ensure SQUIPP (safety, quality, identity, purity and potency) for all products collected under their supervision
- Performs donor Health History
- Performs and complies with blood collection procedures in accordance with the Code of Federal Regulations
- Performs phlebotomies using an HemoFlow400 scale and provides care to the donor prior to, during and after the donation
- Cares for donors with reactions.
Education
ROCKLAND HIGH SCHOOL
Phlebotomy Certificate - Phlebotomy
MASSASOIT COMMUNITY COLLEGE
Canton, MA12.2008
Skills
- TCC
- UltiPro
- SmartSolve
- HUB
- Copia
- Teams
- Vizio
- Organizational skills
- Time management
- Typing
- Customer service
- Supervising experience
- Leadership
- Interviewing
- Medical terminology
- Administrative experience
- Office experience
- Microsoft Office
- Communication skills
- Payroll
- Operations management
- Office management
Certification
CPR Certification
Timeline
Phlebotomy Manager
TRIDENTCARE
11.2020 - Current
Supervisor
AMERICAN RED CROSS
10.2016 - 11.2020
Collection Specialist II
AMERICAN RED CROSS
02.2009 - 04.2012
ROCKLAND HIGH SCHOOL
Phlebotomy Certificate - Phlebotomy
MASSASOIT COMMUNITY COLLEGE