Cindy Giardinelli

Served as primary contact for customers, lenders, and title partners, delivering accurate closing timelines.

Analyzed customer issues and delays, providing strategic solutions to ensure timely closings.

Managed high-volume pipeline, prioritizing tasks based on departmental needs.

Utilized de-escalation techniques to resolve escalated customer situations professionally.

Communicated with underwriting, funding, and compliance to align all parties effectively.

Maintained precise documentation and CRM notes consistently.

Demonstrated strong self-management and organization in fully remote environment.

Successfully facilitated refinance closings to maximize client satisfaction.
Collaborated with lenders, underwriters, real estate professionals, and clients to streamline processes.
Promptly resolved discrepancies in payoffs and documentation.
Delivered efficient solutions in a dynamic work setting focused on client priorities.
Ensured high compliance standards through detailed documentation.

Served as title department coordinator, facilitating communication between stakeholders to ensure accuracy and satisfaction.

Coordinated client needs and service criteria, maintaining clear timelines throughout processes.

Tracked and ordered title work, providing timely updates to relevant parties.