Cindy Giles
Panama City,FL
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Financial Services Representative
First Community Credit Union
Medford, OR
06.2023 - Current
- Processed transactions quickly and accurately in accordance with established procedures.
- Held financial conversations with clients and prospects to determine needs and provide appropriate solutions.
- Maintained friendly front-line coverage by greeting and assisting walk-in customers, promoting good first impressions with clients.
- Cross-sold bank products and services based on customer needs to boost sales.
Branch Operations Supervisor
People's Bank of Commerce
Medford, OR
07.2015 - 06.2022
- Coordinated and supervised daily branch operations, including staffing, customer service, sales, and administrative support.
- Monitored and evaluated employee performance to ensure adherence to established standards of quality and efficiency.
- Ensured compliance with all applicable banking regulations and laws in the management of branch operations.
- Resolved customer complaints in a timely manner by investigating problems, developing solutions, and making appropriate recommendations.
- Performed periodic audits of branch accounts to identify discrepancies or fraud risks.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Planned work schedules to maintain adequate staffing levels.
Education
High School Diploma -
Soquel High School
Soquel, CASkills
- Customer Relationship Management
- Customer Relationship Building
- Cash Handling
- Risk Management
- Teller Transactions
- Financial Services
- Loan Applications
Certification
- Eco Building, 2007
- Analyzing Financial Statement, 2007
- Understanding your construction borrower, 2006
- Oregon Notary, 2000
- NMLS # 1203887
Key Skills
- Detailed Oriented
- Rapid 10-Key Data Entry
- Strong Sense of Banking Ethics
- Balance Cash Drawers
- Excellent Time Management
- Policy and Procedure Adherence
- Team Cooperation
- Computer Application skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Financial Services Representative
First Community Credit Union
06.2023 - Current
Branch Operations Supervisor
People's Bank of Commerce
07.2015 - 06.2022
High School Diploma -
Soquel High School
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