Cindy Gloria
Las Cruces,NM
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Excellent work ethic and strength in boosting company morale.
Overview
13
13
years of professional experience
Work History
CBP Officer
U. S. Department Of Homeland Security
01.2023 - Current
- Processed several Expedited Removal, Withdrawal, NTA and Prosecution Cases.
- Used variety of law enforcement databases such as Unified Secondary and others.
- Communicated with Spanish-speaking undocumented aliens and smugglers to obtain information and issue verbal commands.
- Examined baggage and personal items upon entering the country to verify adherence to customs requirements and identify suspected violations.
- Conducted vehicle checks to identify people attempting to illegally cross United States border.
Operations Manager
FedEx Ground
12.2018 - 02.2020
- Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 52-member management team with related direct reports.
- Implemented policies and standard operating procedures for continuous improvement.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
- Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
Package Handler
FedEx Ground
09.2017 - 12.2018
- Assembled, sealed and loaded packages into correct trucks
- Used hand-held scanners and physical logs to accurately track item movements
- Sorted items according to its destination
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions
- Removed jams and unblocked conveyor system to maintain flow of goods
Administrator
Hacienda Senior
04.2016 - 08.2017
- Achieving high resident satisfaction and quality resident care.
- Ensuring compliance with applicable State and Federal compliance.
- Screen applicant resumes and coordinate both phone and in-person interviews.
- Order resident medications.
- Schedule doctors appointments for residents.
- Maintain accurate records for all payroll, petty cash and resident financial records.
Administrative Assistant
Hacienda Senior
03.2015 - 04.2016
- Achieving high resident satisfaction and quality resident care services in order to promote and maintain positive relations with residents and families
- Ensuring compliance with applicable State and Federal requirements
- Supervising and evaluating facility staff and directing employees to ensure provision of appropriate quality services to residents
- Ordering resident's medications
Caregiver
Hacienda Senior
06.2012 - 03.2015
- Processed several Expedited Removal, Withdrawal, NTA and Prosecution Cases.
- Used variety of law enforcement databases such as Unified Secondary and others.
- Communicated with Spanish-speaking undocumented aliens and smugglers to obtain information and issue verbal commands.
- Examined baggage and personal items upon entering the country to verify adherence to customs requirements and identify suspected violations.
- Conducted vehicle checks to identify people attempting to illegally cross United States border.
Education
GED -
DACC
Las Cruces, NMSome College (No Degree) - Criminal Justice
SFCC
Santa Fe, NMSkills
- Excellent communication skills
- Pleasant demeanor
- Customer service-oriented
- Fluently speak English and Spanish
- Immigration case work
- Strong work ethic
- NTA case work
- Firearms Training
Timeline
CBP Officer
U. S. Department Of Homeland Security
01.2023 - Current
Operations Manager
FedEx Ground
12.2018 - 02.2020
Package Handler
FedEx Ground
09.2017 - 12.2018
Administrator
Hacienda Senior
04.2016 - 08.2017
Administrative Assistant
Hacienda Senior
03.2015 - 04.2016
Caregiver
Hacienda Senior
06.2012 - 03.2015
GED -
DACC
Some College (No Degree) - Criminal Justice
SFCC