Cindy Glover
Naples,FL
Summary
Experienced Practice Manager successful at handling payroll administration and patient relations for 13 years in the dental business industry. Exceptional success driving financial improvements and revenue increases for large specialty practices. Well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills. Licensed Florida CAM.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Privacy Officer/Admin Intern
Florencia At The Colony
07.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Created and maintained databases to track and record resident data.
- Developed and updated spreadsheets and databases to track, analyze, and report on reconciliation data.
- Executed record filing system to improve document organization and management.
- Managed department budgets and generated financial reports for management review.
- Assisted development and implementation of new administrative procedures.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Maintained up-to-date knowledge of applicable laws and regulations.
Practice Manager of Operations
Heartland Dental
10.2022 - 12.2023
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Oversaw accounting, budgeting, and financial reporting.
- Provided supervision and management to team of support personnel.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Addressed and remedied all patient or team member issues.
- Boosted staff morale by offering constructive feedback and specific direction.
- Developed close working relationships with front office and back office staff.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Dental Office Manager
212 Smiling Of Manhattan
01.2018 - 10.2022
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Supervised and led team of dental hygienists and support staff of 15.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Recruited, hired and developed office teams to offer best-in-class patient care.
- Executed operational standards flawlessly in full compliance with established policies, procedures and government regulations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
Dental Practice Manager
Preserve Your Teeth Dental
01.2016 - 12.2017
- Consulted with other dental professionals to deliver best patient care.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Executed operational standards flawlessly in full compliance with established policies, procedures and government regulations.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Controlled costs to keep business operating within budget and increase profits.
Dental Treatment Coordinator
286 Madison Dental
01.2014 - 12.2015
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided excellent customer service to create positive experiences and build patient trust.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Completed patient referrals to other medical specialists.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Managed patient billing processes for timely, accurate payments.
Education
No Degree - Office Management And Administration
Bronx Community College of The City University of New York
The Bronx, NYHigh School Diploma -
Cuny Prep
Bronx, New York06.2010
Skills
- Budgeting and Forecasting
- Process Improvement
- Client Relationship Management
- Financial Management
- Strategic Planning
- Critical Thinking
- Medical Personnel Recruitment
- Policy and Procedure Development
- Electronic Health Records
Certification
- Licensed CAM - 2023
- CNP - Certified Notary Public
Languages
Vietnamese
Native or Bilingual
Timeline
Privacy Officer/Admin Intern
Florencia At The Colony
07.2023 - Current
Practice Manager of Operations
Heartland Dental
10.2022 - 12.2023
Dental Office Manager
212 Smiling Of Manhattan
01.2018 - 10.2022
Dental Practice Manager
Preserve Your Teeth Dental
01.2016 - 12.2017
Dental Treatment Coordinator
286 Madison Dental
01.2014 - 12.2015
No Degree - Office Management And Administration
Bronx Community College of The City University of New York
High School Diploma -
Cuny Prep
- Licensed CAM - 2023
- CNP - Certified Notary Public
Similar Profiles
Melody CortezMelody Cortez
Medical Assistant /Medical Scribe at Dr. Florencia Perez & AssociatesMedical Assistant /Medical Scribe at Dr. Florencia Perez & Associates
CHRISTIAN HERNANDEZCHRISTIAN HERNANDEZ
Truck Driver at Coomotor FlorenciaTruck Driver at Coomotor Florencia
Bryan RiveraBryan Rivera
Production Supervisor at Colony DisplayProduction Supervisor at Colony Display