Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cindy Gomez

Hyattsville,MD

Summary

Experienced banking professional with a strong foundation in financial services, regulatory compliance, and customer account management. Cross-trained in supporting multiple departments, with a focus on streamlining operations, ensuring data accuracy, and upholding compliance with financial regulations. Well-versed in handling sensitive customer information, verifying documentation, and maintaining secure records. Eager to bring financial literacy, attention to detail, and regulatory awareness.

Overview

7
7
years of professional experience

Work History

Relationship Banker II

Forbright Bank
North Bethesda, MD
09.2023 - 06.2025
  • Proactively initiated, developed, and managed long-term, profitable relationships with individual and small business clients
  • Adhered to strict compliance and regulatory procedures during new account openings for both personal and business accounts
  • Delivered consistent, high-quality client service both in-person and by phone, identifying and responding to customer needs
  • Provided cross-functional support by working at multiple branches and assisting departments such as Customer Service, Deposit Operations, and Retail Operations
  • Recognized as a reliable team player, supporting various departments to maintain smooth branch operations and ensure customer satisfaction

Teller & Relationship Bank I

Truist Bank
Silver Spring, Maryland
08.2019 - 09.2023
  • Processed daily financial transactions, including deposits, withdrawals, and loan payments with high accuracy
  • Maintained secure and balanced cash drawer, minimizing discrepancies and following audit procedures
  • Educated clients on digital banking tools, account services, and fraud prevention best practices
  • Delivered exceptional customer service in a fast-paced environment, resolving client inquiries effectively
  • Built and deepened client relationships through financial consultations, offering tailored banking solutions and product recommendations
  • Opened and maintained personal and business accounts, ensuring all documentation met compliance standards
  • Delivered prompt and accurate service to meet client needs while maintaining confidentiality and regulatory adherence
  • Collaborated with operations and compliance departments to investigate and resolve wire discrepancies, account holds, and rejected transactions
  • Supported onboarding and training of new tellers and bankers to ensure smooth team operations
  • Worked cross-functionally to exceed branch sales goals and client satisfaction metrics

Waiter

Occasions Caterers
Washington, District of Columbia
10.2018 - 03.2020
  • Assisted in planning and executing catering events for high-profile clients, including politicians and ambassadors from various countries, ensuring exceptional service and discretion
  • Responsible for setting up banquet halls according to specific event layouts and client requirements
  • Served as lead waitress during events, supervising and coordinating a team of waitstaff to deliver seamless service
  • Delivered attentive, professional customer service to guests, addressing inquiries and resolving issues promptly
  • Coordinated with team members to manage logistics and maintain high standards of food safety and presentation
  • Demonstrated strong organizational skills and ability to multitask under pressure
  • Collaborated with kitchen staff to ensure timely food preparation.

Maitre D' & Assistant Manager

College Park Grill
College Park, Maryland
08.2018 - 02.2020
  • Greeted and welcomed guests with professionalism, managing reservations and seating arrangements to optimize flow and customer satisfaction
  • Coordinated communication between front-of-house staff and kitchen, ensuring timely service and resolving any guest concerns promptly
  • Maintained detailed records of bookings and special requests, demonstrating strong organizational skills and attention to detail
  • Managed high-pressure situations with tact and diplomacy, balancing multiple priorities while delivering exceptional customer service
  • Collaborated with team members to ensure smooth operations and uphold company standards
  • Coordinated staff schedules to optimize service efficiency during peak hours.
  • Trained new staff on service standards and menu knowledge for enhanced guest experience.
  • Implemented procedures for special events and private parties to enhance guest interactions.

Education

Associate of Arts - Criminal Justice

Prince George's Community College
Upper Marlboro, MD
05-2021

Associate of Applied Science - Radiography

Prince George's Community College
Upper Marlboro, MD

Skills

  • Financial literacy and banking operations
  • Regulatory compliance (KYC, AML, FDIC)
  • Customer service and relationship management
  • Data entry and document verification
  • Cross-department collaboration
  • Strong attention to detail
  • Time management and multitasking
  • Microsoft Office Suite (Word, Excel, Outlook)
  • CRM software: (Salesforce, IBS, Mantl)

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Relationship Banker II

Forbright Bank
09.2023 - 06.2025

Teller & Relationship Bank I

Truist Bank
08.2019 - 09.2023

Waiter

Occasions Caterers
10.2018 - 03.2020

Maitre D' & Assistant Manager

College Park Grill
08.2018 - 02.2020

Associate of Arts - Criminal Justice

Prince George's Community College

Associate of Applied Science - Radiography

Prince George's Community College

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