Cindy Gomez
San Antonio,TX
Summary
Bilingual professional with 3+ years of office and administrative experience, including 2 years in college admissions support. Skilled in data analysis, student services, and event coordination.
Overview
6
6
years of professional experience
Work History
Fire & Theft Claims Adjuster
Fred Loya Insurance
San Antonio, TX
10.2024 - Current
- Investigate claims to determine coverage and liability; review supporting documentation.
- Communicate with claimants, law enforcement, and other parties to gather information.
- Document findings, maintain detailed case files, and negotiate settlements.
- Ensure timely claim resolution while adhering to regulations and company guidelines.
Admissions, Student Ambassador
Northwest Vista College
San Antonio, TX
05.2022 - 08.2024
- Guided students through ApplyTexas applications and enrollment processes.
- Assisted with transcript requests, enrollment verification, and score retrieval.
- Supported course registration, enrollment adjustments, and withdrawals.
- Coordinated new student orientation, campus tours, outreach events, and workshops.
- Represented the college at high school visits, parent sessions, and presentations.
- Provided phone, email, and in-person support to students and families.
- Assisted with office projects and analyzed student data for reporting purposes.
Student Worker - Student Development Dept. (Work Study)
Northwest Vista College
San Antonio, TX
03.2022 - 05.2022
- Assisted students with course enrollment and registration.
- Provided front desk support, directing visitors and handling inquiries.
- Supported professors with classroom setup and departmental needs.
- Provided computer navigation and phone assistance to students.
Merchandise Associate
JCPenney
San Antonio, TX
07.2019 - 12.2020
- Delivered excellent customer service and assisted with merchandise selection.
- Managed inventory, restocked shelves, and updated price tags.
- Maintained organized displays to improve the shopping experience.
Education
Associate of Science - Biology
Northwest Vista College
San Antonio, TXSkills
- Enrollment Services
- Office workflow coordination
- Front desk support
- Multi-line phone systems
- Email communication
- New student orientation
- Campus tours
- Outreach events
- Workshop planning
- Student engagement initiatives
- Data analysis
- Tracking enrollment metrics
- Reporting
- Microsoft Office Suite
- Banner
- Database management
- Online student systems
- Document preparation
- Recordkeeping
- File management
- Bilingual
- Customer service
- Active listening
- Problem-solving
- Presentation skills
- Teamwork
- Adaptability
- Attention to detail
- Process improvement
- Organizational skills
Timeline
Fire & Theft Claims Adjuster
Fred Loya Insurance
10.2024 - Current
Admissions, Student Ambassador
Northwest Vista College
05.2022 - 08.2024
Student Worker - Student Development Dept. (Work Study)
Northwest Vista College
03.2022 - 05.2022
Merchandise Associate
JCPenney
07.2019 - 12.2020
Associate of Science - Biology
Northwest Vista College