Cindy Gomez-Alejo

- Enhanced project efficiency by optimizing communication channels and implementing time-saving tools.
- Coordinated tasks, monitored progress, and maintained documentation, contributing to the successful completion of projects.
- Reduced project costs through effective budget management and resource allocation strategies.
- Fostered team collaboration through regular meetings, clear communication, and shared goal-setting.
- Ensured client satisfaction with consistent communication, progress updates, and prompt resolution of concerns.
- Supported successful proposal development through research and preparation of presentation materials.
- Contributed to achieving project objectives by monitoring timelines, milestones, and deliverables diligently.
- Effectively managed subcontractor relationships to ensure quality work within deadlines and budgets.
- Enforced compliance with safety standards, protocols, and regulations to maintain a safe working environment.
- Played a key role in resolving conflicts between team members or stakeholders to prevent project delays or increased costs.
- Strengthened vendor relationships to secure favorable pricing on supplies, ensuring timely delivery of high-quality products.

• Increased overall store sales by implementing effective merchandising strategies and leveraging customer insights.
• Boosted customer satisfaction levels through attentive service, timely resolution of issues, and personalized recommendations.
• Developed a high-performing sales team by providing ongoing coaching, setting clear expectations, and fostering a positive work environment.
• Reduced employee turnover rates with proactive retention initiatives, regular performance reviews, and targeted professional development opportunities.
• Managed store inventory to ensure optimal stock levels, accurate records, and minimized shrinkage through loss prevention measures.

• Market and develop CWSP for local businesses, securing Partners and Sponsors.
• Ensure program success by regular communication with Partners throughout the school year.
• Proactively provide customer service for business partner contract renewal and retention.
• Lead team collaboration for quality improvement and increased student intake.
• Collaborate with academics to implement a business training program aligned with CWSP goals.
• Work with the academic team to understand and demonstrate student performance evaluations.
• Plan and execute the Summer Bridge To Success program for CWS preparation.
• Interact with students to enhance their performance in work-study jobs.
• Manage safe transportation for Cristo Rey Tampa students to and from work-study jobs.
• Develop and provide feedback to direct reports for professional growth.
• Report to the Vice President of Corporate Work Study and handle assigned duties.

• Provides essential support to directors and department staff for daily operations.
• Handles confidential information as part of routine responsibilities.
• Enhances director's efficiency through scheduling, document preparation, and travel planning.
• Maintains paper and electronic files, updates Outlook, and manages department's mail and shipments.
• Tracks and manages requests electronically for accurate completion.
• Manages office supplies, equipment inventory, and schedules director's calendars.
• Coordinates logistics for meetings, prepares and distributes various documents.
• Ensures professional appearance and organization of all correspondence and documents.
• Handles travel arrangements and timely completion of expense reports for directors.
• Manages difficult situations with tact, calmness, and a focus on peaceful resolutions.
• Represents self and the organization professionally and courteously.
• Directs incoming communications based on director's schedule and priorities.
• Handles confidential information discreetly concerning Adventist Health System.

• Enhanced client satisfaction by efficiently processing inquiries and providing accurate information.
• Streamlined inquiry processing procedures for faster response times and improved customer experience.
• Reduced customer wait time with prompt and efficient handling of incoming inquiries.
• Collaborated with team members to develop strategies for improving inquiry resolution rates.
• Maintained a high level of accuracy in data entry tasks, ensuring precise record-keeping for all inquiries.
• Assisted in the development of training materials to improve new employee onboarding and overall team performance.
• Implemented quality control measures to minimize errors in inquiry processing and data entry tasks.
• Utilized company software tools effectively to manage, track, and resolve customer inquiries.
• Provided exemplary customer service through timely communication, empathetic listening, and comprehensive issue resolution.
• Organized priorities by managing multiple inquiries simultaneously while maintaining focus on each individual case''s requirements.
• Coordinated workload distribution among the team to ensure proper coverage during peak periods or absences.
• Maintained up-to-date knowledge of industry trends, products/services offered by the organization, allowing for more informed responses when addressing customer queries.

• Coordinated daily production reporting, managed customer communication, and facilitated project management, ensuring comprehensive reporting.
• Managed social media channels, creating engaging content to enhance online presence.
• Ensured smooth and effective execution of marketing campaigns, contributing to overall marketing objectives.
• Acted as the primary point of contact for customer communications, outlining and communicating project details promptly.
• Generated various reports (matrices, task lists, marketing reports, postal reconciliation, and spreadsheets) to support decision-making and track campaign performance.
• Conducted in-depth analysis of target audience behaviors and preferences to refine marketing strategies.
• Collaborated with cross-functional teams to execute marketing initiatives, ensuring timely and budget-conscious project delivery.
• Assisted in managing the marketing budget, prioritizing cost-effectiveness.
• Maintained consistency in marketing communications and branding.