Cindy Gonzales

Work History

Walmart

Pueblo, CO

03.2015 - 11.2015

Maintained merchandise presentation by removing damaged goods, stocking and rotating merchandise and signing and pricing merchandise.
Verified inventory computations by comparing to physical counts of stock, efficiently investigating discrepancies and adjusting errors.
Operated forklift to load and unload inventory and organized new inventory on department-specific pallets for easier output.
Counted supplies in stock room and posted totals to inventory records using RF scanner.

Comfort Inn & Suites

Alamosa, CO

04.2014 - 07.2014

Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Disposed of trash and recyclables each day to avoid waste buildup.
Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Verified cleanliness and organization of storage areas and carts.
Engaged with guests on room requirements and amenities to promote overall satisfaction.

Jacks Market

Del Norte, CO

03.2004 - 12.2010

Planned attractive produce displays, using color and texture to enhance.
Purchased produce following guidelines of marketing plan.
Maintained produce display, and prep and storage areas in clean and orderly condition.
Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
Coached and mentored new team members.
Assisted customers with produce questions.
Maintained produce area and kept produce storage area clean and sanitary.
Trimmed, washed and bundled produce.
Priced produce to achieve margin and sales goals.
Strengthened profits by reducing waste, controlling shrinkage and increasing team efficiency with optimized workflows.
Selected items for specials and marked down items to reduce losses.
Kept department equipment in working order and advised general manager of equipment repair or replacement needs.

Rio Grande Club

South Fork, CO

04.2003 - 12.2005

Cultivated warm relationships with regular customers.
Worked with POS system to place orders, manage bills and handle complimentary items.
Explained menu items and suggested appropriate options for food allergy concerns.
Bussed and reset tables to keep dining room and work areas clean.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Kept register accurate through correct billing, payment processing and cash management practices.
Used slow periods to restock supplies, ice, trays and delivery bags.
Checked identification for minimum age for sale of alcoholic beverages.
Increased sales significantly by upselling higher-end products to customers.
Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Noted special patron requests and followed up with kitchen to confirm delivery.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.