Cindy Gonzales
Las Vegas,NV
Summary
Accomplished Lead Patient Benefits Advisor with a proven track record at Parallon, adept in navigating insurance and assistance programs with a keen focus on HIPAA compliance and data confidentiality. Excelled in enhancing patient support through effective communication and organizational skills, achieving streamlined processes and improved training methods. Demonstrated adaptability by covering multiple facilities, significantly contributing to team and patient satisfaction.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Lead Patient Benefits Advisor
Parallon
02.2015 - Current
- Screen and evaluate patients for existing insurance coverage, federal and state assistance programs, or hospital charity applications.
- Complete and file applications. Initiate and maintain proper follow-up with the patient and government agency to ensure timely processing and completion of all mandated applications and accompanying documentation.
- Maintain accurate patient records, ensuring data confidentiality and HIPAA compliance
- Assist in the training of new staff members.
- Cover out of state facilities when short staffed.
- Assist area manager with various monthly reports
- Attend weekly extended length of stay meetings with physicians and case managers.
- Review and audit accounts for approvals, existing ins and cancellations. Provide directives for any corrections necessary,
Patient Support Specialist
RCA
07.2012 - 02.2015
- Screen and evaluate patients for existing insurance coverage, federal and state assistance programs, or hospital charity applications.
- Complete and file applications. Initiate and maintain proper follow-up with the patient and government agency to ensure timely processing and completion of all mandated applications and accompanying documentation.
- Maintain accurate patient records, ensuring data confidentiality and HIPAA compliance.
Substitute Assistant Teacher
Adams County Head Start
05.2008 - 02.2012
- Supported lead teacher in executing daily lesson plans, ensuring a consistent and productive learning environment.
- Implemented effective time management techniques for smooth transitions between activities while maximizing instructional time.
- Stepped into various classroom settings seamlessly, adapting quickly to different subjects and grade levels as needed.
- Followed lesson plans designed by absent teachers.
- Implemented classroom management techniques to maintain positive learning environment.
- Documented student progress and provided regular updates to parents.
- Attended professional meetings, educational conferences or teacher training workshops to improve professional competence.
HIPPY Home Visitor
Adams County Head Start
01.2006 - 05.2008
- Recruited families and built positive relationships with parents in order to support parenting roles.
- Organize and facilitate weekly home visits
- Advocated for family needs within the community, fostering a support network of resources and services tailored to individual circumstances.
- Promoted school readiness by addressing the individual needs of each child in the areas of cognition, language, social-emotional, and physical development.
- Empowered parents as their child''s first teacher through coaching on age-appropriate activities that foster cognitive growth.
Education
High School Diploma -
05-1992
- Professional Development: Internship at District Attorney's office and court reporting agency
Skills
- Prioritization and Scheduling
- Effective Multitasking
- Reliability
- Organizational skills
- Adaptability and flexibility
- Decision-making
- Prioritization of Responsibilities
- Self-Directed Initiative
- Professional Development
- Workplace Professionalism
- Continuous improvement
- Communication skills
Certification
Licensed exchange enrollment facilitator 2021-current
Languages
Spanish
Professional Working
Timeline
Lead Patient Benefits Advisor - Parallon
02.2015 - Current
Patient Support Specialist - RCA
07.2012 - 02.2015
Substitute Assistant Teacher - Adams County Head Start
05.2008 - 02.2012
HIPPY Home Visitor - Adams County Head Start
01.2006 - 05.2008
Greeley Central High School - High School Diploma,
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