Cindy Gonzalez
Foley,AL
Summary
Proven track record at Luxury Gulf Rentals, adept in customer relationship management and policy implementation. Excelled in optimizing revenue and enhancing organizational development through innovative strategies. Skilled in clear communication, both verbal and written, ensuring effective partnership development and business administration. Demonstrated ability to drive performance improvement and maintain high levels of customer service.
Overview
46
46
years of professional experience
1
1
Certification
Work History
Management Team Member
Luxury Gulf Rentals
Orange Beach, AL
06.2017 - 11.2024
- Maintained and developed relationships with existing and new owners, and guests.
- Handled all aspects of new and existing reservations. Processed Credit Cards
- Provided support to employees facing challenges in their roles.
- Set up new properties in the program.
- Proficient in the Streamline Reservation System. Document creation and setting up email triggers etc.
- Handled all VRBO inquiries and emails from all sources.
- Performed decorating services for owners.
- Appraised inventory levels on a frequent basis, ordering new merchandise to keep properties well-stocked.
- Assisted with any aspect that was needed to improve our company.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Built relationships with external vendors and clients.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Office Manager
Beach Merchant Inc.
Gulf Shores, AL
04.2004 - 10.2020
- Responded to customer inquiries via phone or email in a professional manner.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Provided training to new hires on office policies and procedures.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Administered payroll and maintained proper documentation of employee personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Supervised staff members, organized schedules and delegated tasks.
Vice President of Student Loans
SouthTrust Bank
Birmingham, AL
01.1979 - 05.2004
- Represented company interests before federal agencies, city representatives and regulatory entities.
- Researched underlying issues, regulatory compliance status and processes to resolve complex business issues and recommend strategic corrective actions.
- Created reports summarizing operational results for management review.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Hired and managed employees to maximize productivity while training staff on best practices and protocol.
- Reduced costs and optimized revenue by executing contract bidding and procurement processes.
Education
High School Diploma -
Shades Valley High School
Birmngham05-1980
Some College (No Degree) - Banking
Alabama Banking School
BirminghamSkills
- Customer focus
- Organizational development
- Innovation and creativity
- Policy implementation
- Clear communication
- Verbal and written communication
- Customer relationship management (CRM)
- Inventory management
- Partnership development
- Business administration
- Customer service
Affiliations
- United Way fundraiser - Birmingham
- Red Cross Volunteers - set up blood drives - Birmingham
- Photographer
Certification
- Passed Alabama Real Estate License Exam 2006 - Continuing education bypassed
Accomplishments
- Numerous awards in Student Loans - Alabama Commission on Higher Education
Timeline
Management Team Member
Luxury Gulf Rentals
06.2017 - 11.2024
Office Manager
Beach Merchant Inc.
04.2004 - 10.2020
Vice President of Student Loans
SouthTrust Bank
01.1979 - 05.2004
- Passed Alabama Real Estate License Exam 2006 - Continuing education bypassed
High School Diploma -
Shades Valley High School
Some College (No Degree) - Banking
Alabama Banking School
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