CINDY GONZALEZ
Los Angeles,CA
Summary
Dynamic Service Advisor with a strong work ethic and exceptional customer service skills at Pepboys. Proven track record in enhancing customer satisfaction and driving sales through effective communication and vehicle assessments. Adept at multitasking and fostering team collaboration, consistently exceeding performance targets while maintaining attention to detail.
Overview
20
20
years of professional experience
Work History
Service Advisor
Pepboys
03.2019 - Current
- Assisted customers with service inquiries and provided accurate information on vehicle maintenance options
- Coordinated service appointments, ensuring optimal scheduling and customer satisfaction
- Communicated effectively with technicians to relay customer concerns and service needs
- Maintained electronic records of services performed, enhancing data accuracy and retrieval
- Streamlined check-in/check-out processes, improving efficiency in customer flow management
- Trained new staff on customer service protocols and system usage, fostering team development
- Evaluated customer feedback to identify areas for service improvement and implementation strategies
- Led initiatives to enhance product knowledge among staff, resulting in improved customer interactions
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
Assistant Manager
Pepboys
04.2012 - Current
- Assisted in managing daily operations, ensuring efficient workflow and high-quality customer service.
- Collaborated with team members to develop promotional strategies, increasing overall sales performance.
- Trained and mentored new staff on company policies and customer interaction protocols.
- Managed inventory levels effectively, optimizing stock availability and reducing excess inventory costs.
Cashier
Pepboys
08.2005 - Current
- Processed customer transactions efficiently using cash register and point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service to enhance shopping experience.
- Maintained cleanliness and organization of checkout area to ensure a welcoming environment.
- Handled cash, credit, and debit transactions accurately while adhering to company policies.
Education
High School Diploma -
Mid City Alternative
Los Angeles, CASkills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Attention to detail
- Team player mentality
Timeline
Service Advisor
Pepboys
03.2019 - Current
Assistant Manager
Pepboys
04.2012 - Current
Cashier
Pepboys
08.2005 - Current
High School Diploma -
Mid City Alternative