Cindy Gray
Mc Cordsville,United States
Summary
I am a quick learner and self starter. I enjoy helping people in their time of need. I can work independently and pay attention to details. In-depth Quality Assurance Specialist with success in prioritization and multitasking. Exceptional communication and organizational skills. Committed to paying impeccable attention to reviews and auditing procedures. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Section 8 Quality Assurance Specialist
Indiana Housing and Community Development
01.2003 - 11.2023
- As a Section 8 Specialist my duties where very diverse
- First and foremost was customer service to the prospective participants
- Intake of needed paperwork
- Inputting all the information in the correct program
- Determining if the participants qualify
- Providing a session on the rules of the program
- Doing quality inspections on homes that the participants are interested in renting
- Get all the paperwork signed by the landlord and participants, Doing certifications each year to make sure participants are paying the correct rent amount and they still qualify
- Providing customer service as needed when problems or questions arise
- Working independently, scheduling inspections, mailing out needed paperwork to participants.
- Fixed identified issues to improve workflows.
- Updated inspection journals and daily summary logs with quality-related data.
- Reported problems and concerns to management.
- Performed tests and inspections to conform to established standards.
Education
Some College (No Degree) - Business Administration
Mt. Vernon High School
Fortville, INSkills
- Team Collaboration
- Documentation And Reporting
- Regulatory Compliance
- Correction action planning
- Non-compliance Assessments
- Detail Oriented
- Quality Assurance
- Sound decision-making abilities
- Discretion
- Problem-solving skills
- Audit Assistance
- Attentive and Observant
- Critical Thinking
- Organizational Skills
- Multitasking Abilities
Certification
- Trained in Housing Pro.
- HCV Housing Quality Standards (Inspections)
- Trained in Fair Housing and Reasonable Accommodation.
- HCV and Public Housing Rent Calculation.
- HCV Eligibility.
Office Setup
PC, Wireless, Printer, scanner and copier
Phone Numbers
- 317-448-5615
Schedule And Flexibility
Full-Time, Remote Work, 100%
Job Search Basics
Customer service,data entry, Inbound Call, Auditing, Data Entry, State & Local Government, Employee, Freelance, Temporary, Experienced, Some College
Timeline
Section 8 Quality Assurance Specialist
Indiana Housing and Community Development
01.2003 - 11.2023
Some College (No Degree) - Business Administration
Mt. Vernon High School
- Trained in Housing Pro.
- HCV Housing Quality Standards (Inspections)
- Trained in Fair Housing and Reasonable Accommodation.
- HCV and Public Housing Rent Calculation.
- HCV Eligibility.
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