Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cindy Green

Summary

A strong planner and problem solver who readily adapts to change, works independently, and exceeds expectations. Ability to juggle multiple priorities and meet tight deadlines without compromising quality. Hardworking employee enthusiastic about learning fields inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

24
24
years of professional experience

Work History

Driver

Uber And Lyft
09.2018 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Delivered goods and products to customer on time and in excellent condition.

Reservation Specialist

Hilton Worldwide -Remote
01.2015 - 08.2019
  • Create and maintain all travel reservations including: emphasize salable features; accurately respond to questions; quote prices and payment terms; secure reservation options; document special requests; close the sale and process payments
  • Recommend solutions to overcome client objections and to address travel partner and guest concerns
  • Provide superior customer service in all interactions with travel agency partners, guests and internal partners.
  • Provided customers with information about availability and pricing.
  • Handled billing information over phone.

Billing/Claims Specialist

TeleTech -Remote
01.2015 - 09.2016
  • Provided customers with information about availability and pricing.
  • Resolved various issues and discrepancies for customers.
  • Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
  • Followed up with customers on unresolved issues.
  • Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.

Account Professional- MORTGAGE

Credit Control
01.2008 - 01.2014
  • General administrative duties such as filing, binding, and mail outs
  • Internet research
  • Data entry
  • Maintain positive customer relations through follow-up communications via e-mail and phone
  • Create, modify, and format documents.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.

Student Loan Collector

Financial Asset Management System
01.2006 - 01.2008
  • Provides complete administrative and personal assistant support to the Executive Staff
  • Answering and directing phone calls where appropriate
  • Proficiency in Word, Excel, and PowerPoint.
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Processed loan applications and monitored progress from start to finish.
  • Assisted customers with completing loan applications and other paperwork.

Loan Processor

Citi Mortgage
01.2006 - 01.2006
  • Compiled, verified and typed application information for mortgage loans
  • Reviewed residential loan application files to verify that application data was complete and met establishment standards, including type and amount of mortgage, borrower assets, liabilities and length of employment.
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Prepared documents for underwriting by verifying client income, credit reports, and other information.

Merchandise Coordinator

TJ Maxx
01.2004 - 01.2006
  • Motivate Staff to create a clean, enjoyable environment with appropriate product availability
  • Trained register/cashier staff in superior customer service skills while maintain highest accuracy of tallies
  • Monitored and implemented corporate programs in sales, shipping, and merchandising.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Prepared interesting and innovative visual displays to grab customer interest and promote sales.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Ran markdown reports, managed store replenishment, and analyzed buying reports.

BILLING ANALYST

Firstar Bank NA, US Bank
04.1999 - 01.2004
  • Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
  • Resolved customer complaints and disputes to maintain satisfaction and loyalty.
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
  • Facilitated customer transactions, including deposits, withdrawals and transfers.
  • Maintained strict confidentiality with all personal data as per company guidelines.
  • Submitted alternate billing for clients belonging to special demographics using software portal, reconciled EOBs or denied claims and conducted accounts receivable follow-up.

Education

Travel And Tourism Agent -

Penn Foster College

Associate of Business Administration -

St. Charles Community College

Skills

  • Professional Development:
  • Microsoft Office Specialist (MOS), 365
  • Microsoft Data Science Analyst
  • Office Management
  • Records Management
  • Profit and Loss
  • Spreadsheets/Reports
  • Operations
  • Executive Support
  • Database Administration
  • Cost Control
  • Store Planning and Design
  • Computer Skills:
  • MS Word, Excel, PowerPoint

Timeline

Driver

Uber And Lyft
09.2018 - Current

Reservation Specialist

Hilton Worldwide -Remote
01.2015 - 08.2019

Billing/Claims Specialist

TeleTech -Remote
01.2015 - 09.2016

Account Professional- MORTGAGE

Credit Control
01.2008 - 01.2014

Student Loan Collector

Financial Asset Management System
01.2006 - 01.2008

Loan Processor

Citi Mortgage
01.2006 - 01.2006

Merchandise Coordinator

TJ Maxx
01.2004 - 01.2006

BILLING ANALYST

Firstar Bank NA, US Bank
04.1999 - 01.2004

Travel And Tourism Agent -

Penn Foster College

Associate of Business Administration -

St. Charles Community College

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Cindy Green