Cindy Greendoner
Beech Creek,PA
Summary
Results-driven Senior VP of Operations at Penn State Federal Credit Union, recognized for implementing innovative strategies that enhance operational efficiencies. Demonstrated expertise in regulatory compliance and team development, leading to improved productivity and performance. Proven track record of building strong partnerships and driving organizational success through effective leadership and mentorship. Committed to leveraging core competencies in strategic planning to further advance operational excellence.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Senior VP of Operations
Penn State Federal Credit Union
Bellefonte, PA
01.2024 - Current
- Collaborated with senior management on long-term planning initiatives that aligned with corporate goals.
- Established key performance indicators to track progress against organizational objectives.
- Managed relationships with external partners, vendors, and stakeholders to ensure successful collaborations.
- Evaluated current systems and processes to identify opportunities for streamlining operations.
- Led cross-functional teams in the implementation of innovative projects across multiple divisions.
- Developed new policies and procedures to increase efficiency in all departments.
- Recruited, trained, mentored, and evaluated staff members in order to optimize their effectiveness.
- Ensured compliance with applicable laws, regulations, policies, and procedures.
- Facilitated communication between internal teams by organizing monthly meetings and seminars.
- Maintained a comprehensive understanding of trends within the industry landscape.
- Provided strategic guidance to executive team on operational decisions and initiatives.
- Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
- Hired, trained, and mentored staff members to maximize productivity.
- Coordinated with leadership to develop and implement organizational strategies and promote progress towards business objectives.
Vice President of Operations
Penn State Federal Credit Union
Bellefonte, PA
01.2014 - 12.2023
- Reviewed financial statements for accuracy and completeness prior to submitting them for approval by executive leadership team members.
- Developed and implemented strategic plans for the operations department.
Back Office Supervisor
Penn State Federal Credit Union
Bellefonte, PA
01.2005 - 12.2013
- Conducted regular meetings with staff members to discuss progress, issues, concerns.
- Implemented process improvements to increase efficiency and productivity.
- Coordinated with other departments for efficient information exchange between teams.
Back Office Coordinator
Penn State Federal Credit Union
State College, PA
06.2000 - 12.2004
- Coordinated office operations and procedures to ensure organizational effectiveness and efficiency.
- Followed up with customer inquiries via phone or email promptly.
Member Service Representative
Penn State Federal Credit Union
University Park, PA
08.1996 - 05.2000
- Provided guidance to members on how best to use products or services offered by the organization.
- Verified identity information on new accounts using established procedures.
- Handled customer complaints in an efficient and courteous manner.
Teller
Penn State Federal Credit Union
University Park, PA
06.1995 - 08.1996
- Balanced cash drawers on a daily basis.
- Provided exceptional customer service while accurately processing routine transactions.
- Adhered strictly to all security procedures related to handling money at the teller window.
- Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients.
Education
Bachelor of Science - Business
Millersville University of Pennsylvania
Millersville, PA05-1993
Skills
- Strategic planning
- Performance management
- Regulatory compliance
- Team building
- Effective communication
- Leadership development
- Staff development
- Organizational development
- Policies and procedures
- Customer support
- Operations management
- Interpersonal skills
Certification
- NCCO (NAFCU Certified Compliance Officer)
Timeline
Senior VP of Operations
Penn State Federal Credit Union
01.2024 - Current
Vice President of Operations
Penn State Federal Credit Union
01.2014 - 12.2023
Back Office Supervisor
Penn State Federal Credit Union
01.2005 - 12.2013
Back Office Coordinator
Penn State Federal Credit Union
06.2000 - 12.2004
Member Service Representative
Penn State Federal Credit Union
08.1996 - 05.2000
Teller
Penn State Federal Credit Union
06.1995 - 08.1996
Bachelor of Science - Business
Millersville University of Pennsylvania
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