Cindy Groce
San Antonio,TX
Summary
Direct HR and leadership experience. Inside Sales Representative with a proven track record of building customer loyalty and achieving sales targets. Proficient in data analysis, cold calling, and process optimization. Adept at using job-related software and employing successful sales strategies.
Overview
24
24
years of professional experience
Work History
Inside Sales Representative
UPS
San Antonio, Texas
05.2019 - 09.2024
- Developed and implemented strategies to increase sales volume.
- Provided customers with product information, pricing and availability.
- Conducted outbound calls to existing clients to upsell products or services.
- Generated leads through cold calling potential clients.
Design Team Leader
Ashley Furniture Homestore
San Antonio, Texas
04.2018 - 05.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Analyzed customer needs and preferences to recommend appropriate home decor items.
- Conducted research into current trends in home decor products, materials, and styles.
- Developed strategies for upselling high-margin home decor products.
Sales Operations Manager
Ashley Furniture Warehouse
Corpus Christi, Texas
01.2013 - 03.2018
- Developed strategies to improve customer service, increase sales efficiency, and maximize profits.
- Developed and executed strategies to improve sales team performance.
- Provided guidance and coaching to sales representatives in order to increase their competency and productivity.
Guest Service Representative/Front Desk Manager
Red Lobster
Corpus Christi, TX
03.2011 - 01.2013
- Greeted guests and provided information regarding hotel services, amenities, and local attractions.
- Verified reservations by phone or in person.
- Assisted guests with check-ins and check-outs in a timely manner.
- Provided assistance to guests throughout their stay.
Licensed Insurance Agent/Supervising Agent
American Income Life Insurance Company
Corpus Christi, Texas
08.2010 - 09.2011
- Conducted customer needs assessments to identify appropriate coverage levels and options.
- Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
- Advised clients on their insurance needs and coverage options based on individual requirements.
Human Resources Generalist
CHRISTUS Spohn Hospital South
Corpus Christi, Texas
08.2008 - 08.2010
- Conducted new hire orientation sessions and onboarding activities to ensure successful transition into the organization.
- Developed and maintained job descriptions, performance evaluation forms, employee handbooks, and other HR related documents.
- Coordinated employee benefits including health insurance plans, 401k savings plan, vacation and sick leave policies and other programs.
- Maintained accurate employee records through data entry in HRIS system.
- Researched human resources best practices for organizational enhancement
- Conducted thorough investigations to ensure compliance with regulatory requirements and internal protocols
Executive Team Leader
Target
Corpus Christi, TX
01.2006 - 08.2008
- Developed and implemented strategies to improve team performance, morale and engagement.
- Provided coaching and mentoring support to direct reports and other team members.
- Identified areas of improvement in business operations processes, procedures and protocols.
- Implemented innovative solutions to optimize operational efficiency while maintaining high quality standards.
Human Resources Assistant
CHRISTUS Spohn Hospital South
Corpus Christi, Texas
07.2000 - 01.2006
- Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
- Prepared job postings for open positions on the company website and other job boards.
- Responded to inquiries from current or prospective employees regarding human resources policies or procedures.
- Provided guidance and support to management team on various HR matters such as compensation packages or employee handbook updates.
Education
Bachelor of Arts - Psychology
Texas A&M University - Corpus Christi
Corpus Christi, TX08-2005
Skills
- Persuasive negotiator
- Opportunity Identification
- Relationship Building
- Upselling and Cross-Selling
- Attention to Detail
- Customer Service
- Pipeline Development
- Email and Phone Etiquette
- Relationship building and management
- Territory Management
- Prospect Cultivation
Accomplishments
- First female to reach the Million Dollar Sales Club at the Ashley store in Corpus Christi, Texas
Affiliations
- Business Resource Groups (BRGs): I was part of a Women's Leadership Development group and worked to collaborate on ideas within the committee to improve career goals and to help others achieve their goals. I was also part of the Kaizen Committee where I had the opportunity to collaborate on ideas to make the work place a better and safer place for employees.
Timeline
Inside Sales Representative
UPS
05.2019 - 09.2024
Design Team Leader
Ashley Furniture Homestore
04.2018 - 05.2019
Sales Operations Manager
Ashley Furniture Warehouse
01.2013 - 03.2018
Guest Service Representative/Front Desk Manager
Red Lobster
03.2011 - 01.2013
Licensed Insurance Agent/Supervising Agent
American Income Life Insurance Company
08.2010 - 09.2011
Human Resources Generalist
CHRISTUS Spohn Hospital South
08.2008 - 08.2010
Executive Team Leader
Target
01.2006 - 08.2008
Human Resources Assistant
CHRISTUS Spohn Hospital South
07.2000 - 01.2006
Bachelor of Arts - Psychology
Texas A&M University - Corpus Christi
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