Cindy Gruter
Cincinnati,OH
Summary
Detail-oriented Account Manager with 20 years of comprehensive experience managing client and internal relationships, while fulfilling contracts and developing new business opportunities. Dedicated, reliable professional, successful at exceeding customer expectations.
Overview
40
40
years of professional experience
1
1
Certification
Work History
CX Account Manager
ContainerPort Group
Cincinnati, OH
01.2004 - Current
- Managed multiple accounts, developing and maintaining relationships with key accounts, working diligently to meet and exceed performance goals.
- Worked across all departments to ensure customer satisfaction, addressing all concerns and needs.
- Built and maintained productive relationships across 30 trucking terminals.
- Acted as main point of contact in matters relating to contracts, equipment, invoicing, and reporting needs of key accounts.
- Focused on managing account needs for shipping schedules, ocean and rail tracking, US Customs, DOT regulations and equipment needs and forecasts.
- Provided training and guidance to new Account Managers.
Caregiver
The Gruter Family
Cincinnati, OH
12.1998 - 01.2004
- Maintained clean and well-organized environment for family happiness and safety.
Dispatch Coordinator
Worthy Cartage Company
Cincinnati, OH
06.1996 - 11.1998
- Set shipping appointments, coordinated with dispatch, maintained records of freight movement and shipment tracking information in the system.
- Ensured accuracy of data entry into dispatch system including load details, container/chassis origination/termination points, rates, and driver information.
- Managed equipment control reporting and depot billing for container storage.
Assistant to the General Manger
American Computer Repair
Cincinnati, OH
10.1988 - 05.1996
- Assisted the General Manager in organizing and scheduling meetings with internal and external stakeholders, supplying supporting reports and analytics.
- Developed and maintained professional relationships with key contacts to ensure efficient communication between departments.
Customer Service Coordinator
Atlantic Container Line/ACE Trucking
Cincinnati, OH
01.1984 - 09.1988
- Managed documentation of import and export transactions, contracts, tracking and tracing, US Customs filings, freight release, truck moves and equipment maintenance and repair.
- Maintained equipment depot records and billing, trucking invoicing and shipment quotations.
Education
High School Diploma -
Our Lady of The Angels
Cincinnati, OHSkills
- Proficient in Word, Excel, Outlook PowerPoint, MS Publisher and Salesforce
Certification
- CFR 49 Certified
Affiliations
- Birdwatching, gardening and Sudoku puzzles
- Peer Nominated Culture Champion
References
References available upon request.
Timeline
CX Account Manager
ContainerPort Group
01.2004 - Current
Caregiver
The Gruter Family
12.1998 - 01.2004
Dispatch Coordinator
Worthy Cartage Company
06.1996 - 11.1998
Assistant to the General Manger
American Computer Repair
10.1988 - 05.1996
Customer Service Coordinator
Atlantic Container Line/ACE Trucking
01.1984 - 09.1988
High School Diploma -
Our Lady of The Angels
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