CINDY GUZMAN
Falls Church,VA
Summary
Versatile skill set developed in fast-paced property management environment, seeking to grow and expand knowledge base. Extensive experience in tenant relations and property maintenance, with strong administrative and organizational abilities. Dedicated to applying these skills to achieve operational efficiency and positive outcomes in a new role. Highly motivated, a quick learner and detailed oriented. Proficient in Microsoft applications and adaptable in all environments. A certified public notary. Authorized to work in the US for any employer without requiring sponsorship at any point.
Overview
10
10
years of professional experience
Work History
Assistant Property Manager
Dreyfuss Management
05.2022 - Current
- 404 Unit Property (All Townhouses) Yardi Voyager / Yardi CRM
- Rent Collections/Delinquency: Process 5-day letters, small balance letters, NSF's, ensuring low delinquency rate. Posting all funds.
- Processing all legal fees, initiating the legal process, processing evictions, attending court (if applicable), sending all delinquent accounts to collections.
- Invoices: code, approving and submitting for approval to regional.
- Processing Payroll: Commissions, Petty Cash, Cash Disbursements and Journal Entries.
- Assisting PM with budgeting: 840's and detailed report for monthly owners meetings.
- Turnover scheduling
- Renewals Inspections, non-renewals and send out monthly renewals to the resident and the county for all Subsidized Housing and Sections-8 accounts.
- Assist all Subsidized housing, Section-8 Vouchers and 3rd party assistance
- Answering phones, leasing units, add-on/releases, rental verifications, parking passes, completing office emails and CRM queue. Approve all leased units and process all move-ins and post funds.
- Processing all move-outs, walking units process SODA.
- Send out all violations letters (21/30's), update all product warranty and schedule repairs when needed. Review all security reports.
Collections Manager
Ross Companies
07.2019 - 05.2022
- 1,065 Unit Property (Apartments/Townhouses)
- Process all payments and dropping off monies at bank (if necessary)
- Very detain oriented, Goal oriented and Meets crucial deadlines.
- Diligently monitor delinquency, ensure all delinquency remains withing 0-30 days, provide detailed list for weekly owners meeting, at home visits if not response, add/remove and charges on account ledger
- Break down ledgers for residents and rental verification
- Translate
- Apply on behalf of the tenant or help tenants apply for financial assistance through 3rd parties(RMRP/RRP)
- Process all 5-days letters, small balance letters, payment reminders, NSF's, File all suits for court and attend court proceedings, processing evictions with sheriffs.
- Process all move-outs, move-ins, refunds for canceled/denied accounts, SODAS for all move-outs, send accounts to collections.
Resident Relations Coordinator III
Ross Companies
02.2018 - 07.2019
- 1,065 Unit Property (Apartments/Townhouses)
- Improved resident satisfaction by addressing concerns promptly and providing personalized solutions.
- Educated residents about community policies and procedures, fostering a culture of mutual respect and understanding between neighbors.
- Generate all lease documents manually also reviewing all other RRC's leases to ensure there are no mistakes before contacting tenants.
- Reviewing all Add-on/Releases documents. In charge of extermination for the entire property
- Answering phones, assigning parking decals, breaking down residents ledgers
- Translating
- Processing Violations letters (21/30's)
- Facilitated open lines of communication between management and residents, promoting a sense of trust within the community. Managed resident communications, ensuring timely responses to inquiries and resolving issues effectively.
Agent Representative
Mark Hennessy - State Farm Insurance Agent
10.2017 - 02.2018
- Effectively managed a high-volume of inbound and outbound customer calls.
- Addressed and resolved customer product complaints empathetically and professionally.
- Gathered and verified all required customer information for tracking purposes.
- Accurately documented, researched and resolved customer service issues.
- Defused volatile customer situations calmly and courteously
- Help customers with payment on their insurance.
- Overseeing other licensed agent representative adding and removing vehicles from accounts.
- Calling the Regional office to help the customers with issues on their accounts.
- Overseeing other licensed agent representatives helping the customers take care of issues with their accounts.
Visitor Services
United States Capitol Vistor Center
05.2017 - 10.2017
- Diligently keeping store organized to utilize a resourceful space. Process and verify fund for payment at the register.
- Work with material, management, warehouse and general managers to make sure inventory on hand is correct and up to date.
- Coordinate with management and team to provide the most productive outcome for the day to prepare for long-term goals.
- Monitor product and communicate with upper management to report any abuse.
- Prioritize time to efficiently assist visitors in the best experience while maintaining high performance with daily duties.
- Greet visitors with professionalism and enthusiastic positive energy. Have pride in everything at the Architect of the Capitol by demonstrating dedication to provide quality service.
- Acknowledge visitors and assist, inform or suggest them to directing either on products or tour locations.
- Document any paper work that is needed for daily operations.
- Embrace and perform a wide range of operational activities within the Architect of the Capitol (AOC).
- Maintain team work with all levels of management for any problems that arise to resolve any conflict.
Leasing Consultant
LERNER CORPORATION
03.2016 - 04.2017
- Performed background, reference, and credit checks; selected quality tenants and maintained high occupancy rates. Show available properties to prospective tenants
- Handled tenant communications; responded to requests for maintenance and answered questions.
- Provided clerical support in areas of file maintenance, rent collections and preparation/processing of sensitive documentation.
- Maintained a great communications with tenants about any complaints they may have or any issue concerning them.
- Effectively managed a high-volume of inbound and outbound customer calls. Addressed and resolved customer product complaints empathetically and professionally.
- Defused volatile customer situations calmly and courteously.
Sales Representative
COX COMMUNICATIONS INC
10.2015 - 03.2016
- Promote Cox at local Walmarts and Best Buy Talk to every customer in sight and provide the best customer service with knowledgeable answer of their current products or products they can add to their current services.
- Meet and exceed daily goals, help current customers or future customer with their accounts.
- Help the customers with transferring current services and adding services they may need.
- Overcome a customer or potential customer saying "No".
Sales Representative
KAY JEWELERS
10.2014 - 09.2015
- Showing pieces of jewelry to customers and providing detailed information on product, features and benefits
- Demonstrating comprehensive product knowledge on a regular basis Keeping display cases clean and fully stocked.
- Sales associates must promote conveniences like extended service plans and financing options.
- In constant communication with the customer, must be able to handle any complaints or upset customer, making them feel at ease and that any issues they may have will be taken care of.
- Sales skills and excellent Customer service
- Ordering products form other store for customers that we may not have at the time
Education
HIGH SCHOOL DIPLOMA -
Stonewall Jackson Senior High School
Manassas, VirginiaLanguages
I am fluently bilingual in English and Spanish.
Timeline
Assistant Property Manager
Dreyfuss Management
05.2022 - Current
Collections Manager
Ross Companies
07.2019 - 05.2022
Resident Relations Coordinator III
Ross Companies
02.2018 - 07.2019
Agent Representative
Mark Hennessy - State Farm Insurance Agent
10.2017 - 02.2018
Visitor Services
United States Capitol Vistor Center
05.2017 - 10.2017
Leasing Consultant
LERNER CORPORATION
03.2016 - 04.2017
Sales Representative
COX COMMUNICATIONS INC
10.2015 - 03.2016
Sales Representative
KAY JEWELERS
10.2014 - 09.2015
HIGH SCHOOL DIPLOMA -
Stonewall Jackson Senior High School
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