Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cindy Guzman

Abilene,Texas

Summary

Dynamic retail banking professional with extensive experience at First Financial Bank, excelling in branch operations and customer relationship management. Proven track record in training teams and enhancing sales performance, while demonstrating strong problem-solving abilities. Adept at developing strategies that drive growth in deposits and loans, fostering a high-performing work environment.

Overview

22
22
years of professional experience

Work History

AVP Retail Branch Manager

First Financial Bank
Abilene , TX
12.2016 - Current
  • Provided support for branch operations, including training staff on cash handling procedures.
  • Prepared monthly reports summarizing branch activity and performance metrics.
  • Oversaw the development and implementation of policies and procedures related to retail banking operations.
  • Monitored sales performance of team members against established goals.
  • Identified and developed new customer relationships with retail banking customers.
  • Conducted annual performance reviews for assigned personnel.
  • Performed internal audits of retail banking processes.
  • Developed strategies to increase deposits, loans, and fee income.
  • Maintained updated knowledge through continuing education and advanced training.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Completed day-to-day duties accurately and efficiently.

AC Retail Bank Manager

First Financial Bank
Abilene, TX
10.2018 - 01.2023
  • Resolved customer inquiries quickly and efficiently while maintaining excellent service standards.
  • Created financial management mechanisms to minimize financial risk to business.
  • Assisted customers with account openings, closings, transfers, payments.
  • Monitored staff performance and provided feedback to improve productivity.
  • Provided guidance and training to team members in order to ensure proper procedures were followed consistently.
  • Prepared monthly reports on branch operations and submitted to my superior.
  • Maintained strict confidentiality of customer information at all times.
  • Conducted annual performance reviews for branch employees.
  • Reviewed customer complaints and took appropriate action as needed.
  • Created and maintained a positive work environment within the branch.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Store Manager

ACE Cash Express Inc.
Abilene , TX
08.2003 - 10.2016
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Developed strategies to maximize sales and profitability.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Formed and sustained strategic relationships with clients.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Updated and maintained store signage and displays.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.

Education

High School Diploma -

Abilene High School
Abilene, TX
06-2002

Skills

  • Branch operations
  • Customer relationship management
  • Cash handling
  • Sales management
  • Team leadership
  • Employee training
  • Scheduling
  • Problem-solving abilities

Timeline

AC Retail Bank Manager

First Financial Bank
10.2018 - 01.2023

AVP Retail Branch Manager

First Financial Bank
12.2016 - Current

Store Manager

ACE Cash Express Inc.
08.2003 - 10.2016

High School Diploma -

Abilene High School

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Cindy Guzman