Cindy Hagan

• Facilitated client satisfaction and renewed customer relations to drive growth.

Works with customers and / or authorized third parties to reach payment solution to resolve charged off account balances

Offers one call resolutions services for post charge-off credit card customers. All arrangements established between customer and / or authorized third party and bank are dependent on account being part of IRU workable inventory. Doesn't work accounts coded Deceased / Probate, unconfirmed Bankruptcy, confirmed Bankruptcy, pending Fraud or Dispute review, confirmed Fraud, Legacy Litigation, Legal review, sold, pending destitute review or have been issued 1099C

• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Processed payments and applied to customer balances.
• Negotiated to collect balance in full.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• solving problems with customers with making payments or any matters the customer has, running credit reports,
• collecting current information of

customers on Lexus-Nexus, working with word doc, CPW for account management

• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Achieved performance goals on consistent basis.
• Maintained high volume of calls and met demands of busy and productive group.
• Collected on delinquent accounts to reduce overdue balances.
• Developed strong relationships with customers to foster timely payments and account resolution.