Cindy Halas
Northlake,IL
Summary
Diligent and personable hard worker seeking a position in which my communication skills combined with my problem-solving skills can be useful in serving customers. Capable of handling multiple tasks in a fast-paced environment, and looking for an entry-level role within a professional setting. Able to keep customers happy and smiling while resolving their issues in the shortest time possible.
Overview
13
13
years of professional experience
Work History
Passenger Service Agent
Swissport USA
Chicago, IL
08.2024 - Current
- Coordinated passenger check-in and boarding processes to ensure efficient workflow.
- Assisted with baggage handling and resolution of customer inquiries for enhanced service experience.
- Implemented safety procedures during passenger interactions to maintain compliance with regulations.
- Trained new staff on operational protocols and customer service standards for consistency.
- Monitored flight schedules and communicated updates to passengers, improving information accuracy.
Self Employed Housekeeper, Greater Chicagoland Area
01.2013 - Current
- Travel to clients' homes to complete cleanings.
- Complete general cleans of clients' homes, including dusting, window cleaning and tidying clutter.
- Work with internal partner to complete larger projects, such as multi-family homes or apartment complexes.
- Maintain housekeeping supplies by ensuring all vacuums are functional and restocking cleaners, sponges and towels.
- Perform special requests when clients ask, such as carpet cleaning or silver polishing.
- Generating quotes for all potential work.
- Handing all internal and external communication.
- Providing excellent customer service to external clients.
- Handling all requests for current and prospective clients.
- Handling all business development to generate new clients in the greater Chicagoland area (Craigslist, Facebook, self-promotion via business cards, and local displays).
Education
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Elmwood Park Highschool
01.2011
Skills
- Multilingual and fluent in English, Polish, Czech, and Slovakian
- Proficiency in MS Outlook, Word, and PowerPoint
- Strong customer service skills and attention to detail
Languages
Czech
Native or Bilingual
Slovak
Native or Bilingual
English
Native or Bilingual
Polish
Professional Working
Timeline
Passenger Service Agent
Swissport USA
08.2024 - Current
Self Employed Housekeeper, Greater Chicagoland Area
01.2013 - Current
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Elmwood Park Highschool