Cindy Hankins
BBA - CIS, LPN
Summary
Specialty Nurse with expertise in delivering targeted care for diverse patient populations. Proven ability to enhance patient outcomes and satisfaction through effective nurse-patient relationships and evidence-based practices. Skilled in clinical judgment, interdisciplinary collaboration, and patient education, with a strong focus on quality and efficiency. Experienced in chart updates, medication monitoring, and working within multidisciplinary teams to optimize care delivery.
Overview
23
23
years of professional experience
Work History
GI Specialty Nurse
Conway Regional Gastroenterology Clinic
Conway
04.2021 - Current
- Provide specialty nursing coordination and dietary/endoscopy education for chronic GI patients to ensure optimal outcomes.
- Maintained extensive knowledge of GI medications and protocols for effective treatment continuity.
- Train new medical assistants and nurses on EMR systems and clinic operations. Manage daily responsibilities, room patients, triage urgent calls, and schedule endoscopies.
- Adapt to nursing shortages by double rooming and traveling to satellite clinics as needed. Develop strong relationships with pharmaceutical representatives and hospital departments.
- DAISY Award for Extraordinary Nurses recipient for exceptional patient care within four months of employment at CRMC.
Clinic Floor Nurse
Banister-Lieblong clinic
Conway
05.2018 - 04.2021
- Managed the workflow of the nursing pod and supervised the clinical efficiency of medical assistants. Roomed patients, recorded vital signs, facilitated nurse calls, and processed medication refills.
- Assisted in in-office procedures, including wound care, exams, and triaging patient emergencies. Administered medications, injections, and accurate documentation, along with up-to-date inventory management.
- Built excellent rapport with patients, local pharmacies, and specialty clinics to enhance collaboration.
- Trained new nurses and medical assistants on medication administration and documentation procedures.
- Ensured completion of care plans for Blue Cross Blue Shield patients within physician's caseload.
Patient-Centered Medical Home Coordinator
Arkansas Pediatrics of Conway
Conway
01.2016 - 05.2018
- Coordinated patient-centered care as PCMH Coordinator, achieving clinical metric goals for 2016 and 2017.
- Managed pediatric patient load of nearly 4,500 members, prioritizing support for 10% of high-risk patients.
- Developed Excel spreadsheets for monitoring pediatric wellness visits, and all other graded metrics. Monitored Continuity of Care Documents to ensure up-to-date treatment information.
- Created essential forms, policies, and procedures for quarterly PCMH activities.
- Led program training and delegation to all providers and staff. Oversaw annual PCMH contract renewals, ensuring compliance with regulatory standards.
Clinic Floor Nurse
Arkansas Pediatrics of Conway
Conway
08.2014 - 01.2016
- Daily nursing duties: pre-visit planning/wellness, rooming patients/vitals, managed nurse visit schedules, drew bloodwork, assisted with in-office procedures.
- Administered medications, updrafts, immunotherapy, staff vaccinations, other in-house treatments. Vaccine documentation via EMR and WebIZ.
Licensed Practical Nurse
PrimeCare Medical Clinic
Searcy
08.2012 - 08.2014
- Helped facilitate startup with acquisition of allergy clinic to PrimeCare urgent care. Coordinated operational needs during transition, ensuring seamless integration.
- Managed nursing supplies/meds inventory, optimizing nurse station organization. Configured clinic rooms with essential supplies to support urgent care services.
- Conducted internal audits for charting and inventory, aligning functionality with other PrimeCare locations.
- Filled additional shifts at new clinic until staffing levels met operational demands. Worked additional shifts at new clinic until staffing and training were sufficient.
- Triaged nursing care for 140 pediatric and adult patients during each 12+ hour shift. Assisted physician in various clinic procedures. Collected blood samples and gathered specimens as ordered, ensuring precise lab documentation.
- Verified medication compliance in chronic care. Patient teaching in wellness, pregnancy health, diabetes, hypertension, dietary needs, and other chronic diseases.
Immunotherapy Nurse, Licensed Practical Nurse
Little Rock Allergy and Asthma Clinic
Little Rock
05.2013 - 09.2013
- Administered 45-60 allergy injections daily, including Xolair and venom immunotherapy. Vitals, restocked allergy nurse stations, optimized nurse stations for fast-paced high-volume clinic.
- Communicated with on-call allergist for dosage adjustments in response to severe allergic reactions and during emergencies.
- Scheduled and created next-day appointments/charts for new immunotherapy patients. Conducted 30-minute (AIE) allergy injection education sessions for new patients. Verified patient stability prior to treatment initiation to ensure safety.
Nurse Manager, Licensed Practical Nurse
Encore Health
North Little Rock
02.2013 - 05.2013
- Nurse-managed new men’s health startup clinic, guided staff in patient care/clinical practices, and aided providers/management in professional development.
- Executed daily chart audits and analyzed clientele database, driving weekly growth of over 50 new clients. Reviewed patient charts for accuracy and completeness of documentation. Ensured adherence to patient safety protocols.
- Facilitated effective communication between physicians, nurses, and support services personnel.
- Oversaw inventory management of medication and nursing supplies, ensuring accurate reconciliation of lot numbers and expiration dates.
Dedicated Contract Services Account Manager
JB Hunt, Transport Inc.
Little Rock
07.2007 - 05.2009
- Aided launch of inaugural home delivery hub with JB Hunt Transport and Whirlpool appliances in Little Rock. Promoted to Account Manager within one year, overseeing operations for high-volume, highly profitable account.
- Directed daily operations, optimizing delivery and return routes to enhance customer satisfaction. Reconciled master Bill of Ladings, resolving overages and shortages prior to invoicing.
- Instructed monthly and quarterly safety training for JB Hunt staff ensuring DOT compliance. Developed annual budget plan, producing monthly profit and loss reports exceeding expectations.
- Cultivated relationships with key decision-makers to drive account growth and client satisfaction.
Dedicated Contract Services Operations Supervisor
JB Hunt, Transport Inc.
Maumelle
10.2006 - 07.2007
- Supervised daily operations and dispatch of dedicated fleet to regional Target stores. Coordinated load planning, adapting rail freight to daily changes for timely deliveries. Executed operational plans for peak seasons, ensuring scalability and adaptability.
- Maintained comprehensive employee documentation on training, safety, performance, and discipline. Audited driver logs to ensure compliance with DOT regulations for freight transportation.
- Compiled weekly backhaul reports to track out-of-route mileage and vendor information. Fostered a respectful work environment, contributing to decreased employee turnover.
- Coordinated maintenance and repair schedules for equipment, ensuring minimal downtime. Cross-trained employees in JB Hunt/Target operational procedures and regulatory compliance.
OTR Fleet Manager
JB Hunt, Transport Inc.
Lowell
09.2002 - 10.2006
- Optimized daily dispatch, equipment maintenance, and corporate logistics to enhance utilization and customer service during product transportation.
- Evaluated driver logs for accuracy and ensured compliance with DOT regulations and environmental standards across fleet operations.
- Analyzed route efficiency and vehicle utilization in weekly reports, lowering fuel consumption and accelerating delivery times for senior management review.
- Participated in pilot programs designed by corporate IT for GPS systems and driver behavior, optimizing fleet operations.
- Implemented onboarding procedures for new hires while cross-training personnel across various departments to improve operational adaptability.
- Supervised modified shift schedule to enhance operations and on-time service levels for over 300 trucks.
Achieved recognition and maintained high performance among top 10 Fleet Managers in monthly Fleet Manager Scorecard through effective management strategies. - Performed daily Team Leader responsibilities during absence of region’s Team Leader.
Skills
- Patient education and advocacy
- Clinical coordination
- Workflow optimization
- Team leadership and training
- Relationship building
- Time management
- Effective communication
- Critical thinking
- Immunization administration
- Referral coordination
- Documentation and EMR expertise
- Pediatric nursing
- Goal achievement
- Compassionate care
- Medication administration
- Problem-solving and adaptability
Licensure/Education/Accomplishments
Recognized for Compassion, Respect, and Accountability multiple times
DAISY Award Recipient, Conway Regional Medical Center - August 2021
Arkansas State Board of Nursing - License # L053201 - 08/03/2012
Arkansas State University - Newport, AR - July 2012 - LPN; Dean’s List
University of Central Arkansas - Conway, AR - Dec 2001 - BBA-CIS; Dean's List
References
- Dr. Martin Moix, Gastroenterologist, CRMC, 501-730-1979, LETTER OF RECOMMENDATION AVAILABLE UPON REQUEST
- Kate Vasquez, APRN, GI APRN, CRMC, 501-581-1271
- Haley Wilson, Practice Manager, GI Clinic, CRMC, 501-358-2838
- Brooklyn Azar, RN, GI Lab Nurse Manager, CRMC
- Brittany Musgrave, RN, GI Lab, CRMC, 501-581-9986
- Brandy Eason, APRN, GI APRN, CRMC; NOW BHMC, 501-454-2225
- Lindsey Sierra, APRN, GI APRN, CRMC; NOW BHMC, 501-253-0432
- Ashley ‘Nikky’ Koone, Clinic Manager II, Baptist Health/UAMS Ortho Clinic, 501-208-3332
- Katie Woodall, Case Manager, Conway Outpatient Pharmacy, 325-439-9805
- Danielle Tietz, Operations Supervisor, Stanley Pharmacy/Conway Outpatient Pharmacy, 501-882-9126
- Theresa Chapman, Senior Office Coordinator, Ortho, CRMC, 501-208-3891
- Clint Webb, GI Specialty Rep, AbbVie - Rinvoq, 501-416-8052
- Katie Staggs, GI Specialty Rep, AbbVie - Skyrizi, 501-944-0813
- Anna Holt, GI Territory Manager II, Braintree/Sebela Pharma, 501-831-7090
- Miranda Sweeney, RN, Arkansas Pediatrics of Conway, 501-733-5456
Timeline
GI Specialty Nurse
Conway Regional Gastroenterology Clinic
04.2021 - Current
Clinic Floor Nurse
Banister-Lieblong clinic
05.2018 - 04.2021
Patient-Centered Medical Home Coordinator
Arkansas Pediatrics of Conway
01.2016 - 05.2018
Clinic Floor Nurse
Arkansas Pediatrics of Conway
08.2014 - 01.2016
Immunotherapy Nurse, Licensed Practical Nurse
Little Rock Allergy and Asthma Clinic
05.2013 - 09.2013
Nurse Manager, Licensed Practical Nurse
Encore Health
02.2013 - 05.2013
Licensed Practical Nurse
PrimeCare Medical Clinic
08.2012 - 08.2014
Dedicated Contract Services Account Manager
JB Hunt, Transport Inc.
07.2007 - 05.2009
Dedicated Contract Services Operations Supervisor
JB Hunt, Transport Inc.
10.2006 - 07.2007
OTR Fleet Manager
JB Hunt, Transport Inc.
09.2002 - 10.2006
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