Fraud Prevention Specialist
Wayfair
- Maintained detailed records of all investigations conducted, providing valuable data for trend analysis and future case management efforts.
- Managed complex cases involving identity theft, credit card fraud, and other forms of financial crime, resulting in successful resolution for affected customers.
- Supported colleagues in navigating difficult situations involving potential fraud by providing timely advice based on professional expertise and experience.
- Conducted thorough investigations of suspected fraud cases, leading to the recovery of lost funds.
- Reduced fraudulent activities through continuous monitoring of financial transactions and customer behaviors.
- Educated staff members on best practices for identifying and preventing fraudulent activities, fostering a culture of vigilance within the organization.
- Collaborated with cross-functional teams to implement effective anti-fraud measures across the organization.
- Reviewed and updated fraud prevention policies and protocols to adapt to evolving fraud tactics.
- Managed fraud-related escalations and disputes, resolving issues promptly and professionally.
- Developed and executed comprehensive training programs for new hires, significantly improving team knowledge and efficiency.
- Improved customer trust by promptly addressing and resolving fraud-related inquiries and complaints.
- Analyzed transaction patterns to identify and mitigate emerging fraud trends.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
