Cindy Harper
Wetumpka,Alabama
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in a career business.
Overview
40
40
years of professional experience
Work History
Rural Mail Carrier
United States Postal Service, USPS
Wetumpka, AL
06.1994 - Current
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders and stamp purchases in field.
- Sorted mail according to order of address appearance for easy access in field.
- Signed and received mail with signature requirements upon delivery and loading.
- Maintained records on customers with mail forwarding and change of address requests.
- Directly interacted with customers to deliver mail, packages and ordered goods.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Sold stamps to customers along route and counted back bills and change to avoid errors.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
Acting Supervisor/204B
USPS
Wetumpka, AL
06.2010 - 06.2018
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
- Monitored workshop work flow for over 50 employees.
- Supported safety officer to enforce regulations, laws and established policies throughout operational stages.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Server
Cracker Barrell Old Country Store
Prattville, AL
05.1997 - 08.1999
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Increased sales significantly by upselling higher-end products to customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered customers' questions, recommended items and recorded order information.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Rural Carrier Associate
USPS
Helena, AL
09.1992 - 03.1994
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders and stamp purchases in field.
- Sorted mail according to order of address appearance for easy access in field.
- Signed and received mail with signature requirements upon delivery and loading.
- Maintained records on customers with mail forwarding and change of address requests.
- Kept inventories of stamps and other supplies and re-stocked as necessary to prepare for customer needs.
- Directly interacted with customers to deliver mail, packages and ordered goods.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
Education
High School Diploma -
Apostolic Christian Academy
Montgomery, AL05.1984
Skills
- Address management system
- Delivery records
- Local area route knowledge
- Problem-Solving
- Financial Management
- Multitasking Abilities
- Business administration
- Strategic planning
- Verbal and Written Communication
- Team Player
- Warm and Friendly
- Order Accuracy and Delivery
- Menu Recommendations
- Food and Beverage Service
- Decision Making
Accomplishments
I am a member of Shoal Creek Baptist Church in Deatsville Al.. I am involved in the children's church, maintaining the coffee bar, and ministering in different areas as needed.
I am involved at work with hosting and decorating special party events. On a monthly basis, I decorate our breakroom. I continue to give my co-workers moral support on a daily basis, and help out with certain supplies in which management allows me to purchase.
I love the outdoors. My activities include hiking, Kayaking, walking, and cycling. During my hiking adventures and traveling, I like to take scenic pictures.
Timeline
Acting Supervisor/204B
USPS
06.2010 - 06.2018
Server
Cracker Barrell Old Country Store
05.1997 - 08.1999
Rural Mail Carrier
United States Postal Service, USPS
06.1994 - Current
Rural Carrier Associate
USPS
09.1992 - 03.1994
High School Diploma -
Apostolic Christian Academy
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