Summary
Overview
Work History
Education
Skills
References
References
Timeline
Generic

CINDY HARRELL

Lodi,CA

Summary

Results-driven Broadband Office Manager with 16.5 years in the telecommunications sector, specializing in broadband operations. Proven track record in optimizing office efficiency and enhancing customer satisfaction through effective leadership. Experienced in budget oversight, compliance management, and administrative process improvement. Notable for strong organizational skills and a commitment to team success.

Overview

16
16
years of professional experience

Work History

Office Manager

CalNeva Broadband, LLC
Westwood, USA
01.2009 - 07.2025
  • Managed daily office operations, staff, and budgets.
  • Project management, FCC compliance, IT, networking, VoIP, coordinated events, and ensured safety compliance.
  • Improved processes such as filing, vendor contracts, the billing system, office, and technical operations software programs.
  • Managed and directed a team of 10+ employees across diverse broadband service areas, including installation, technical support, and customer service.
  • Successfully implemented strategies to improve operational efficiency, resulting in a 25% reduction in customer support resolution time.
  • Oversaw the maintenance of office facilities and equipment, ensuring smooth day-to-day operations.
  • Managed inventory and procurement of broadband equipment and supplies, achieving cost reduction.
  • Ensured compliance with applicable federal, state, and local regulations regarding broadband services.
  • Developed and implemented safety and training programs for new hires and existing staff, improving team performance, customer service skills, and workplace safety.
  • Basic install and various aspects of service calls, including modem/hardware issues, IT, networking, and VoIP troubleshooting.
  • This experience provides a strong understanding of diagnosing and resolving issues across various technical areas, encompassing both hardware and software aspects, to ensure optimal functionality for users.

Education

Associate of Science - Legal Administration, Business And Accounting

Humphreys College
Stockton, CA
01.1995

Skills

  • Administrative oversight
  • Office management
  • Project coordination
  • Compliance management
  • IT support
  • Equipment procurement
  • Customer relationship management
  • Staff training
  • Process improvement
  • Attention to detail
  • Effective communication
  • Time management
  • Conflict resolution
  • Scheduling and calendar management
  • Banking operations
  • Senior leadership support
  • Event coordination
  • Presentation design
  • Vendor engagement
  • Operations management
  • Inventory control
  • Meeting planning
  • Report writing
  • Data entry and documentation control
  • Compliance monitoring and regulatory compliance
  • Team supervision and employee training
  • Customer relations and service excellence
  • Relationship building and team bonding
  • Workflow optimization and planning
  • Strategic planning and budgeting expertise
  • Workforce management and staff management

References

Available Upon Request

References

References available upon request.

Timeline

Office Manager

CalNeva Broadband, LLC
01.2009 - 07.2025

Associate of Science - Legal Administration, Business And Accounting

Humphreys College

Similar Profiles

CREATE PROFILE