Cindy Harrison
Goose Creek
Summary
Results-driven assistant manager with expertise in customer service, team building, and employee training. Proven track record of improving operational efficiency and mentoring staff to achieve business goals.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
25
25
years of professional experience
2000
2000
years of post-secondary education
1
1
Certification
Work History
Asst. Manager
Domino's Pizza
Wilkes-Barre
11.1996 - 09.2021
- Supervised daily operations to ensure smooth store functioning.
- Trained new staff on customer service and operational procedures.
- Managed inventory levels and ordered supplies as needed.
- Assisted customers with inquiries and resolved complaints efficiently.
- Monitored compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Established processes for monitoring customer satisfaction levels.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Produced thorough, accurate and timely reports of project activities.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Created and managed budgets for travel, training, and team-building activities.
- Implemented quality control measures to uphold company standards.
Asst. Manager
Circle K Gas Station
Goose Creek
06.2014 - 08.2018
- Supervised daily operations to ensure smooth store functioning.
- Trained new staff on customer service and operational procedures.
- Managed inventory levels and ordered supplies as needed.
- Maintained cleanliness and organization throughout the gas station.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Assisted customers with inquiries and resolved complaints efficiently.
- Collaborated with management on developing strategic plans for achieving business goals.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
E.L. Meyers Junior,senior High School
Wilkes Barre , PaSkills
- Customer service
- Team building
- Employee training
- Inventory management
- Took a leading Concepts Course and completed it
- Problem solving
- Time management
- Staff supervision
- Product and service sales
- Sales forecasting
- Business development understanding
- Employee performance evaluations
- Closing oversight
- Coaching and mentoring
- Decision-making
- Strategic thinking
- Team motivation techniques
- Task delegation
- Project management
- Team collaboration
- Recruitment and hiring
- Orientation and training
- Employee supervision
- Money handling
- Cost reduction
- Customer rapport
- Compliance
- Project management abilities
- Adaptability and flexibility
- Scheduling and planning
- Marketing tactics
- Orientating and training
- Succession planning
- Policy enforcement
Certification
Leading concepts course.completed in July of 2000.
Accomplishments
- Community services award multiple yrs,1994,1995,1996.
Timeline
Asst. Manager
Circle K Gas Station
06.2014 - 08.2018
Asst. Manager
Domino's Pizza
11.1996 - 09.2021
E.L. Meyers Junior,senior High School