Cindy Hartley
Fresno,CA
Summary
Proven track record at Sante Health Systems, excelling in patient scheduling and quality customer service. Demonstrated expertise in insurance verification and medical terminology, significantly reducing claim denials. Skilled in fostering efficient healthcare access, ensuring high levels of patient care and data accuracy. Efficient Referral Coordinator with 27 years of increasing responsibility in medical industry. Expertise in medical terminology, insurance processes, ICD-10 and CPT codes. Interested in shifting career to a challenging specialization. Goal-driven Healthcare Administration professional well-versed in training when needed. Cross trained in multiple departments
Overview
27
27
years of professional experience
Work History
Referral Coordinator
Sante Health Systems
1997.05 - Current
- Scheduled appointments with specialists on behalf of clients.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
Front Office Receptionist
Sante Health Systems
1997.05 - Current
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- scheduling appointments, taking payments, checking patients in and out.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
- Contributed to the company''s positive image by consistently delivering exceptional service to clients and visitors.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Batching Clerk
Sante Health Systems
1997.05 - Current
- Reduced claim denials and rejections by conducting thorough audits and insuring correct codes are used
- pricing out superbills and reviewing patient records to ensure all charges are captured
- preparing batching with payments and charges for billing to submitt to insurance
- prepairing deposits for the bank
Education
Certification - Human Resources Management
Institute of Technology
Clovis, CAAssociate of Arts - Health Care Administration
San Joaquin Valley College
Clovis, CA1996
Skills
- Pre-authorizations
- Insurance Verification
- Medical Terminology
- Multi-line phone proficiency
- Data entry proficiency
- Organizational abilities
- Patient Scheduling
- Coding knowledge
- Collecting payments
- ICD 10 Knowledge
- Proficient if EPIC, Microsoft, Excel, Nextgen
- Quality customer service
Timeline
Referral Coordinator
Sante Health Systems
1997.05 - Current
Front Office Receptionist
Sante Health Systems
1997.05 - Current
Batching Clerk
Sante Health Systems
1997.05 - Current
Certification - Human Resources Management
Institute of Technology
Associate of Arts - Health Care Administration
San Joaquin Valley College
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