Cindy Hayes
Angier,NC
Summary
An ambitious, outgoing individual who seeks extensive adventure in everything! Working toward achievement, I am open-arms to opportunities that will broaden my horizon. A team player, willing to lead or follow, eager to learn and is self-motivated. Enthusiastic and personable, my passion is to contribute, support, and make a difference.
Overview
21
21
years of professional experience
Work History
PSC / Human Resources
Centerwell Home Health
01.2022 - Current
- HR designee responsible for; private pay, in home, or certified home health branches. Decisions are typically focus on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.
- Responsible for HR filing.
- Responsible for managing payroll.
- Responsible for on-boarding new hires.
- Answer phone calls/directing phone calls as needed.
- Handles all incoming calls in a professional manner.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Worked with manager and supervisor to plan and coordinate production schedules.
Business Office Manager
Greenleaf Care Center
01.2021 - 01.2022
- Responsible for all Facility billing, accounts receivable, and collection activities and supervision of billing and collections personnel. Responsible for achieving cash collection and AR goals for the Facility. Works with other department heads to ensure compliance with all financial regulatory and other requirements. Position may also manage accounts payable and payroll functions of the facility.
- Interacted with home office billing team and payers to define billing requirements and ensures prompt payment of claims.
- Manages census activities including daily, weekly, and monthly balancing with the nursing and admissions departments.
- Managed all complaints in a timely & respectful manner.
CNA
Crossroads Hospice
02.2017 - 11.2020
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Developed strong therapeutic relationships with patients and their families based on trust, empathy, active listening skills, and open communication.
- Served as an advocate for patients'' rights and interests to ensure that their wishes were respected during all stages of hospice care provision.
CNA
Pleasant View Nursing Center
01.2004 - 01.2017
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
Business Management - undefined
Bryant & Stratton College
01.1994
Skills
- MICROSOFT EXCEL
- MICROSOFT WORD
- CUSTOMER SERVICE
- HUMAN RESOURCES
Timeline
PSC / Human Resources
Centerwell Home Health
01.2022 - Current
Business Office Manager
Greenleaf Care Center
01.2021 - 01.2022
CNA
Crossroads Hospice
02.2017 - 11.2020
CNA
Pleasant View Nursing Center
01.2004 - 01.2017
Business Management - undefined
Bryant & Stratton College
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