Cindy Henriquez
Summary
Dedicated and detail-oriented Administrative Assistant with over 8 years of experience supporting executive level staff and managing daily office operations. Fluent in Spanish, with a strong ability to communicate across diverse teams and clients. Proven track record of handling confidential information, coordinating meetings, managing schedules, and ensuring efficient administrative workflows.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Assistant to the General Manager
MedStar Medical Group
12.2021 - Current
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Handled cash/credit cards and processed patient payments accurately to avoid errors.
- Opened and properly distributed incoming mail to promote quicker response to patient inquiries.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Trained and supervised employees on office policies and procedures.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Performed wide-ranging administrative, financial and service-related functions.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Medical Receptionist
Allegis Healthcare
10.2020 - 12.2021
- Maintained current and accurate medical records for patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Supported office staff and operational requirements with administrative tasks.
- Helped patients complete necessary medical forms and documentation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted with medical coding and billing tasks.
- Processed medical insurance claims and payments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Managed office bookkeeping with insurance billing and patient payments.
Medical Receptionist
Unique Health
08.2019 - 10.2020
- Answered incoming calls, directing patients to individuals addressing specific needs.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Acted as first point of contact and set appointments for prospective clients.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Confirmed appointments, communicated with clients, and updated client records.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Receptionist
Mr.Plumbing Services
07.2017 - 08.2019
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Operated multi-line telephone system to answer and direct high volume of calls.
Education
Associate of Applied Science -
Prince Georges Community College
Largo, MDSkills
- Scheduling
- File Organization
- Cash/Credit Card Handling
- Office Administration
- Mail Handling
- Calendar Management
- Data Entry
- Bilingual (Spanish)
- Microsoft Office, Google Suites, Adobe, Outlook, etc
Certification
- CCMA - Certified Clinical Medical Assistant
- BLS Provider - CPR Certification
Languages
Spanish
Timeline
Administrative Assistant to the General Manager
MedStar Medical Group
12.2021 - Current
Medical Receptionist
Allegis Healthcare
10.2020 - 12.2021
Medical Receptionist
Unique Health
08.2019 - 10.2020
Receptionist
Mr.Plumbing Services
07.2017 - 08.2019
Associate of Applied Science -
Prince Georges Community College
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