Cindy Hensley
Arlington,WA
Summary
Dynamic Community Director at FPI Management with a proven track record in enhancing resident satisfaction through innovative engagement programs. Skilled in budget management and fostering tenant relations, I successfully improved retention rates and streamlined operations. Adept at team leadership and clear communication, I consistently deliver exceptional service and create vibrant community experiences.
Overview
8
8
years of professional experience
Work History
Community Director
FPI Management
09.2017 - Current
- Developed and implemented community engagement programs to enhance resident satisfaction.
- Coordinated marketing efforts to promote community events and increase participation.
- Managed budget allocations for community initiatives, ensuring efficient resource utilization.
- Led cross-functional teams to improve operational processes and service delivery standards.
- Fostered partnerships with local organizations to expand resources and support for residents.
- Trained and mentored staff on best practices in community management and customer service.
- Maintained documentation, wrote reports and tracked expenses.
- Enhanced resident retention rates through targeted programming and personalized outreach efforts.
- Developed and implemented unique and engaging activities for residents.
- Fostered positive relationships with residents by addressing concerns promptly and effectively.
- Led tours to highlight property features to prospective tenants and answer questions.
- Conducted regular property inspections, maintaining a high standard of cleanliness and safety throughout the community.
- Kept properties in compliance with local, state, and federal regulations.
Education
No Degree - Office Management
Skagit Valley College
Mount Vernon, WA06-2017
Skills
- Tenant relations
- Money handling
- Documentation skills
- Community engagement
- Activity planning
- Event management
- Performance improvement
- Office staff oversight
- Teamwork
- Customer service
- Time management
- Critical thinking
- Clear communication
- Customer service-focused
Timeline
Community Director
FPI Management
09.2017 - Current
No Degree - Office Management
Skagit Valley College
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