Cindy Hernandez
CSR/Doctor's Assistant
Los Angeles,CA
Summary
Enthusiastic, highly motivated Veterinary CSR/Doctor's Assistant with over 15+ years of experience. Excellent caring skills for animals, tactful and sympathetic to dealing with upset or nervous owners, good at handling animals and delicate tasks, prepared to carry out messy or unpleasant tasks. Possesses the stamina to cope with physical and emotional demands and can communicate effectively with owners and colleagues. Excellent administrative and costumer service skills.
Overview
21
21
years of professional experience
Work History
Doctor's Assistant
Southpaw Vets
07.2022 - Current
- Work directly with 3 Veterinarians and help with communication between clients, doctors, and technical staff.
- Creating estimates, coordinating diagnostic tests and treatments, filling medications, and helping with diagnostic results.
- Prepare patient discharge reports/ in-hospital updates.
- Communicate with clients, and pharmacies as needed regarding appointments, medical concerns, patient updates, referrals, and prescriptions.
- Ensure safety of pets, clients and associates by utilizing safe restraining techniques, following standard protocols, and maintaining clean, sterile and organized treatment areas, exam rooms and labs.
- Help maintain flow of doctor's schedules/appointments.
- Send and receive phone calls and emails.
- Multitask and prioritize cases and daily duties.
- Provide professional, efficient and exceptional service at all times.
- Maintain excellent time management skills.
- Communicate and collaborate in a cohesive team environment.
CSR (Internal Medicine, Surgery, Emergency Dept.)
VCA Animal Specialty And Emergency Center
09.2015 - Current
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Scheduling appointments for multiple doctors as well as technicians.
- Training new staff in all 3 departments.
- Greeting customers and escorting them to their examination rooms.
- Familiar with Vetspire, VIA & Woof Ware programs.
- Checking clients in/out.
Front Desk Manager
Laurel Pet Hospital
07.2010 - 09.2015
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to telephone, email and in-person inquiries regarding client concerns.
- Provided pet owners with excellent customer service and compassionate care for their pets.
- Greeted owners in pleasant manner and escorted them to examination rooms.
- Ordered supplies and conducted routine inventories of supplies and equipment's.
- Filling medications (refills, in-house patients, and those here for doctors appointments).
- Ordered pet food for hospital use as well as for personal use for both Clients and Employees.
- Overseeing Office Operations.
- Supervision front office staff.
- Billing clients, Rescue Organizations as well as Hospital Employees.
CSR Supervisor
VCA TLC Animal Hospital/VCA LAVS
01.2005 - 07.2010
- Opened and Closed Reception area.
- Checked Clients in for their appointments and/or surgeries.
- Charges clients out after their appointment.
- Answered multiple phone lines.
- Scheduled appointments for General practitioner Doctor's and Internal Medicine doctor.
- Filled prescriptions and refills for clients and in-house patients.
- Ordered food for Hospital use and special orders for Clients.
- Created and maintained medical records.
- Entered charges for hospitalized patients and appointments.
- Daily deposits for hospital from previous business day.
- In charge of receptionists schedules
- Vaccination reminder cards.
- Call and confirm next-day appointments.
Education
High School Diploma -
El Camino Real High School
Woodland Hills06.1998
Skills
- Customer Service Experience
- Ability to Multi-task efficiently
- Able to answer multiple phone lines
- Team leadership
- Self-motivated
- Typing
- Scanning & Faxing
- Written and Verbal communication skills
- Bilingual (Spanish/English)
- Extremely organized
Languages
Spanish
Native or Bilingual
Timeline
Doctor's Assistant
Southpaw Vets
07.2022 - Current
CSR (Internal Medicine, Surgery, Emergency Dept.)
VCA Animal Specialty And Emergency Center
09.2015 - Current
Front Desk Manager
Laurel Pet Hospital
07.2010 - 09.2015
CSR Supervisor
VCA TLC Animal Hospital/VCA LAVS
01.2005 - 07.2010
High School Diploma -
El Camino Real High School
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