Cindy Hernandez
Los Angeles,CA
Summary
Skilled worker with proven expertise in guiding groups to achieve their goals. Strong focus on team collaboration and adaptability to changing needs. Reliable in creating impactful solutions through effective communication, conflict resolution, and strategic planning. Known for fostering positive environment and driving results.
Overview
18
18
years of professional experience
Work History
Family Facilitator
Vista Del Mar
01.2018 - Current
- Provides leadership in the assessment, development, implementation, and evaluation of individual child and family plans.
- Coordinates, schedules, and facilitates CFT meetings for development of individualized child and family plans.
- Works in collaboration with Clinical Supervisor to ensure that child and families receive appropriate mental health support.
- Secures CFT approval for overall budgeted plans, and monitors Child and Family Plan (CFP) expenses and budget.
- Works in collaboration with Clinical Supervisor to manage crises when plans disrupt and provides on-site consultation to others involved with plans.
- Promotes family-centered practice strategies
Case Manager
St. Annes
07.2017 - 12.2018
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
GAIN Service Worker
Jewish Vocational Services (JVS)
03.2013 - 06.2015
- Assists clients in identifying and overcoming barriers to achieving economic or financial independence.
- Evaluates and interprets clients' work histories, educational screening test results to assess appropriateness of training programs initiated by the clients.
- Works with GAIN participants in developing the Welfare to Work Plan Activity Assignment Contracts designed to provide appropriate services to enhance their participants' basic education and work skills.
- Assists participants in determining the type of supportive services needed and the amount of issuance necessary to cover the payment for these services. The type of GAIN supportive services may include child care, transportation, educational or vocational training related expenses and other ancillary expenses.
- Develops mutually acceptable employment plans with GAIN participants based on outside assessments, work histories, educational achievements, needs for supportive services, and personal goals of participants.
Sales Associate
Ross Stores
01.2012 - 02.2013
- Prepared merchandise for sales floor by pricing or tagging.
- Used in-store system to locate inventory and place special orders for customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed efficient cash register operations by overseeing all front end cashiers.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Barista
Starbucks
09.2006 - 06.2007
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Used POS system to accurately enter orders and process payments.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
Bachelor of Arts - Psychology
California State University, Los Angeles
Los Angeles, CASkills
- Strong Work Ethic
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Conflict Resolution
- Client Relations
- Professional telephone demeanor
- Team Development
Languages
Spanish
Limited Working
Timeline
Family Facilitator
Vista Del Mar
01.2018 - Current
Case Manager
St. Annes
07.2017 - 12.2018
GAIN Service Worker
Jewish Vocational Services (JVS)
03.2013 - 06.2015
Sales Associate
Ross Stores
01.2012 - 02.2013
Barista
Starbucks
09.2006 - 06.2007
Bachelor of Arts - Psychology
California State University, Los Angeles
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