Cindy Hernandez
Carrollton,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service.
Overview
14
14
years of professional experience
Work History
Order Fulfillment Specialist
Educational Products Inc.
Carrollton, TX
05.2023 - 02.2024
- Processed incoming orders efficiently, ensuring timely fulfillment and customer satisfaction.
- Managed inventory levels, coordinating with the warehouse team to maintain stock accuracy.
- Utilized order management systems to track shipments and resolve discrepancies promptly.
- Assisted in training new staff on operational procedures and best practices for order fulfillment.
- Monitored shipping schedules, proactively addressing potential delays with carriers.
- Implemented labeling systems that improved accuracy in order picking and packing processes.
Animal Care Attendant
Story Road Animal Hospital
Irving, TX
10.2022 - 05.2023
- Provided daily care and feeding for animals, ensuring health and well-being.
- Maintained cleanliness of animal areas, adhering to safety standards and protocols.
- Assisted veterinarians during examinations and treatments, facilitating smooth operations.
- Monitored animal behavior and reported any changes to veterinary staff promptly.
- Managed inventory of supplies, ensuring availability for daily operations.
- Executed routine cleaning procedures using appropriate sanitation methods and tools.
- Promoted a safe environment for both staff and animals by adhering to established safety protocols and procedures.
- Enhanced facility cleanliness through regular maintenance of animal living spaces, reducing the risk of disease transmission.
Seasonal School Supply Packager
Educational Products Inc.
Carrollton, TX
04.2022 - 09.2022
- Assisted in maintaining inventory accuracy through regular stock checks and updates.
- Operated packaging machinery to ensure efficient product assembly.
- Assisted in training new employees on packaging techniques and safety protocols.
- Adhered to company policies and procedures to enhance operational efficiency.
- Followed packing processes to increase speed and accuracy.
- Proved successful working within tight deadlines and a fast-paced environment.
- Consistently met or exceeded daily productivity targets through effective time management and prioritization of tasks.
- Inspected finished products for quality assurance and compliance standards.
- Maintained cleanliness and organization of work area to promote safety.
- Loaded and unloaded materials, ensuring timely availability for production.
Chiropractic Assistant
Yes To Perfect Health
Irving, TX
01.2017 - 06.2017
- Assisted in patient intake and documentation, ensuring accuracy and compliance with health regulations.
- Coordinated appointment scheduling, optimizing office workflow and enhancing patient experience.
- Supported chiropractic procedures by preparing treatment rooms and maintaining equipment cleanliness.
- Educated patients on exercise regimens and wellness practices to promote recovery and health maintenance.
Kennel Technician
Petite Pooch Chateau
Addison, TX
04.2016 - 01.2017
- Monitored animal health and behavior, ensuring timely interventions for any issues.
- Maintained cleanliness and hygiene of kennel facilities, promoting a safe environment for pets.
- Provided proper feeding and care routines tailored to individual needs of dogs and cats.
- Assisted in administering medications as directed by veterinarians, ensuring compliance with treatment plans.
- Trained new staff on kennel procedures and animal handling techniques to enhance team efficiency.
- Developed schedules for exercise and socialization, improving overall pet well-being during stays.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
Corporate Receptionist
Purvis Industries
Dallas, TX
11.2015 - 02.2016
- Managed front desk operations, ensuring efficient visitor check-in and support.
- Answered multi-line phone system, directing calls to appropriate departments promptly.
- Improved office efficiency by maintaining an organized database of contacts, files, and documents.
- Provided quality customer service while addressing visitor concerns; promptly resolved issues through attentive listening and proactive problem solving.
Chiropractic Assistant
Carrollton Family Chiropractic
Carrollton, TX
03.2014 - 11.2015
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed electric muscle stimulation, massage, and mechanical traction.
- Demonstrated proficiency in using various therapeutic modalities like ultrasound therapy or electrical stimulation under chiropractor supervision for better treatment outcomes.
- Improved office organization by maintaining clean and well-stocked treatment rooms for daily use.
- Assisted chiropractors with patient care, ensuring accurate documentation and treatment plans.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Trained new staff on administrative processes and patient interaction protocols to ensure consistency in service quality.
Customer Service Representative
Driven Solutions
Carrollton, TX
06.2010 - 12.2013
- Resolved customer inquiries through multi-channel communication, ensuring timely and accurate responses.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Coordinated emergency response efforts to ensure timely roadside assistance for customers.
- Managed dispatch operations using digital tracking systems to optimize service efficiency.
- Collaborated with towing services and repair shops to streamline support processes.
- Provided compassionate support for distressed callers, calming their nerves while obtaining essential information for proper assistance coordination.
Education
Early College High School
Dallas, TX06.2010
Skills
- Bilingual
- Multitasking abilities
- Customer relations
- Critical thinking
- Time management
- Attention to detail
- Active listening
- Organization skills
- Cleaning protocols
- Effective communication
Languages
English
Spanish
Timeline
Order Fulfillment Specialist
Educational Products Inc.
05.2023 - 02.2024
Animal Care Attendant
Story Road Animal Hospital
10.2022 - 05.2023
Seasonal School Supply Packager
Educational Products Inc.
04.2022 - 09.2022
Chiropractic Assistant
Yes To Perfect Health
01.2017 - 06.2017
Kennel Technician
Petite Pooch Chateau
04.2016 - 01.2017
Corporate Receptionist
Purvis Industries
11.2015 - 02.2016
Chiropractic Assistant
Carrollton Family Chiropractic
03.2014 - 11.2015
Customer Service Representative
Driven Solutions
06.2010 - 12.2013
Early College High School