Cindy Herrera
Seguin,Texas
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
29
29
years of professional experience
Work History
Retail Banker
Woodforest National Bank 0651
05.2022 - 03.2023
- Identified, marketed and recommended bank products and services to achieve individual sales.
- Reached out, generated appointments and built new relationships to grow business.
- Welcomed customers warmly to meet banking service and transactional needs with seamless execution.
- Followed through on risk and compliance processes and policies to safeguard customer assets, maintain privacy and act in best interest.
- Identified and reported suspicious patterns of activity to reduce money laundering.
Store Manager
Murphy USA
09.2019 - 05.2022
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
Store Manager
Dairy Queen
01.2017 - 02.2019
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Approved regular payroll submissions for employees.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Protected store from loss or theft by setting and enforcing clear security policies.
Store Manager
ACE Cash Express Inc.
01.2005 - 07.2007
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Store Manager
McDonald's Restaurant
03.1994 - 11.2003
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
High School Diploma -
Mccollum High School
San Antonio, TXSkills
- Sales Strategies
- Financial Statement Review
- Payroll Management
- Policy Development and Enforcement
- Policies and Procedures
- Store Merchandising
- Cash Management
- Supply Ordering
- Multitasking and Organization
- Customer Service
- Inventory Management
- Focus and Follow-Through
Timeline
Retail Banker
Woodforest National Bank 0651
05.2022 - 03.2023
Store Manager
Murphy USA
09.2019 - 05.2022
Store Manager
Dairy Queen
01.2017 - 02.2019
Store Manager
ACE Cash Express Inc.
01.2005 - 07.2007
Store Manager
McDonald's Restaurant
03.1994 - 11.2003
High School Diploma -
Mccollum High School
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