Cindy Hodges
Lubbock,TX
Summary
Healthcare professional with extensive experience in managing clinic operations, ensuring optimal patient care, and streamlining processes. Known for fostering team collaboration and achieving results, adaptable to dynamic environments. Expertise in operational management and staff coordination, with focus on efficiency and patient satisfaction.
Overview
24
24
years of professional experience
Work History
Manager of Clinic Operations
Covenant Medical Group
07.2021 - Current
- Streamlined clinic workflows to enhance patient care and operational efficiency.
- Managed scheduling and staffing to ensure optimal coverage across all departments.
- Implemented new electronic health record system, improving data accessibility and accuracy.
- Trained and mentored staff on best practices for patient interactions and administrative procedures.
- Coordinated cross-departmental communication to facilitate seamless patient flow and information sharing.
- Assisted in the hiring process by conducting interviews, reviewing resumes, and selecting qualified candidates to join the clinic team.
- Managed budgetary planning to maintain financial stability within the clinic while providing high-quality services.
Practice Supervisor of Operations
Covenant Medical Group
01.2003 - 06.2021
- Streamlined operational workflows, enhancing efficiency across multiple departments.
- Implemented process improvements, reducing administrative errors and increasing accuracy.
- Led cross-functional teams to optimize patient scheduling and resource allocation.
- Developed training programs for staff, improving service delivery and performance standards.
- Managed vendor relationships, ensuring compliance with regulations and quality standards.
- Coordinated departmental meetings, fostering communication and collaboration among staff members.
- Oversaw daily operations, ensuring adherence to best practices in patient care management.
- Implemented electronic health record systems, ensuring accurate patient data tracking and reduced errors.
- Addressed patient concerns promptly while maintaining a high level of professionalism, ultimately leading to improved patient retention rates.
- Managed financial processes, including billing, collections, and insurance reimbursements, resulting in increased revenue.
Patient Services Representative
Covenant Medical Group
11.2001 - 01.2003
- Oversaw patient scheduling to ensure efficient appointment flow and minimize wait times.
- Facilitated patient-provider communication to boost service delivery and satisfaction.
- Improved check-in procedures for enhanced patient processing efficiency.
Education
Frenship High School
Wolfforth, TXBachelor of Science - Health Administration
Wayland Baptist University
Lubbock, TX12-2025
Skills
- HIPAA compliance
- Patient care coordination
- Recruitment and hiring
- Scheduling management
- Healthcare administration
- Clinical management
- Operations management
- Administrative leadership
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Critical thinking
Timeline
Manager of Clinic Operations
Covenant Medical Group
07.2021 - Current
Practice Supervisor of Operations
Covenant Medical Group
01.2003 - 06.2021
Patient Services Representative
Covenant Medical Group
11.2001 - 01.2003
Frenship High School
Bachelor of Science - Health Administration
Wayland Baptist University
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