Summary
Overview
Work History
Education
Skills
Timeline
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Cindy Hotop

Perryville

Summary

Highly skilled in commercial banking and relationship management. Have managed complex financial portfolios, provided strategic solutions to business clients, and fostered strong relationships with key stakeholders. Strengths include risk assessment, credit analysis, and cross-selling banking services. Previous work has improved client retention rates and driven revenue growth.

Overview

7
7
years of professional experience

Work History

Relationship Coordinator/Retail Personal Banker

MRV Banks
Cape Girard
06.2023 - Current
  • Maintained professionality and efficiency while working closely with leadership.
  • Expanded customer relationships by maintaining regular follow-up processes and rapport.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Responded promptly to customer emails, phone calls and requests for information.
  • Promoted additional bank services through personal contact with customers.
  • Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
  • Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
  • Cultivated relationships with partners to fulfill or provide appropriate referrals for clients.
  • Communicated with applicants to gather additional information and answer queries regarding loan processes.
  • Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Updated client account information and records in company databases.

Teller

First State Community Bank
Perryville
11.2020 - 06.2023
  • Received and counted daily inventories of cash, drafts and checks.
  • Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
  • Maintained accurate records of all transactions and customer interactions.
  • Delivered exceptional service to customers in person or over telephone.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Provided exceptional customer service while accurately processing routine transactions.
  • Cross-sold additional bank products when applicable to meet customer needs.
  • Identified transaction errors when debits and credits did not balance.
  • Complied with vault procedures and controls and cross-trained other staff members in vault processes to verify consistent services.

Life Skills Coach

Chautauqua Opportunities
Dunkirk
01.2018 - 03.2019
  • Maintained accurate records and documented client data in company databases.
  • Helped clients to build and recognize strengths and self-worth.
  • Conducted assessments of client's current life skills levels and created strategies for improvement.
  • Coached clients on interpersonal skills, active listening and nonverbal communication.
  • Provided guidance to clients in developing personal, social and problem-solving skills.
  • Made referrals to utilize community resources for resident's needs.

Education

Bachelor of Science - Social Work

State University of New York At Fredonia
Fredonia
05-2018

Skills

  • Bilingual

Timeline

Relationship Coordinator/Retail Personal Banker

MRV Banks
06.2023 - Current

Teller

First State Community Bank
11.2020 - 06.2023

Life Skills Coach

Chautauqua Opportunities
01.2018 - 03.2019

Bachelor of Science - Social Work

State University of New York At Fredonia

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Cindy Hotop