Cindy Howard
Server
Miami,United States
Summary
Sociable Waiter skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift.
Overview
15
15
years of professional experience
3
3
Certification
Work History
Bartender/Server 35hr a week
Hilton Garden Inn Hotel
Miami, Florida
2022.01 - 2023.10
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server/45hrs+ Weekly
Quinto La Huella, East Hotel
Miami, FL
04.2019 - 08.2021
- Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.
- Plated food and assessed plate presentation to maintain highest standard of food quality.
- Assisted kitchen staff with food counts by determining number of items required for complete service.
- Practiced safety and loss prevention procedures, adhering to universal precautions and infection control guidelines.
- Increased sales of high margin menu items through effective upselling.
Cocktail Waitress/42hrs +weekly
Conrad Hotel
Miami, FL
02.2018 - 03.2019
- Suggested cocktail choices based on customer preference, daily specials and inventory availability.
- Completed opening and closing checklists to facilitate smooth restaurant operations.
- Calculated charges, issued table checks and collected payments from customers.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Cocktail Waitress/40hrs Weekly
Delano South Beach
Miami Beach, FL
10.2017 - 01.2018
- Recommended and served alcoholic beverages to patrons during high-volume shifts.
- Maintained tidiness and organization throughout bar area.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Server/35hrs+ Weekly
Hard Rock Cafe
Miami, FL
04.2017 - 09.2017
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Hostess/45hrs Weekly
Islander Bar And Grill
Miami, FL
09.2016 - 02.2017
- Greeted guests and gathered information to seat groups or place on waitlist.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Monitored dining area to assess server capacity and estimate wait times.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Cashier/40hrs + Weekly
Areas USA
Miami, FL
04.2013 - 03.2016
- Contributed to team-based environment to maintain line productivity and meet expected deadlines.
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Met high productivity standards in processing payments for customers.
International Sales Executive/70hrs + Weekly
Luckywood Shanghai Shipping
Shanghai, Shanghai
05.2011 - 01.2012
- Identified new potential customers and negotiated business conditions.
- Supervised and implemented collection of account orders within territory, working closely with operations team to timely ship open orders.
- Communicated with executives and middle management of International accounts via email and phone.
- Conducted international visits to research marketplace, meet partners and observe operations, identifying areas for improvement and recommending growth strategies.
- Developed proposals, slides, analysis and oral presentations.
- Supported international team outside of assigned territory with projects and special requests.
Customer Service Representative/60hrs + Weekly
SITEL Worldwide
Managua, Managua Nicaragua
02.2009 - 03.2010
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Upheld strict quality control policies and procedures during customer interactions.
- Reviewed customer account information to determine current issues and potential solutions.
Education
Associate of Arts - Tourism And Hospitality Management
Florida International University
Miami, FL01.2013
Associate of Applied Science -
Ilcomp
Managua Nicaragua03.2007
High School Diploma -
Central American School of Business
Managua Nicaragua01.2005
Skills
- Special dietary requirements
- High-volume dining
- Liquor, wine and food service
- Wine pairings
- Food safety understanding
- Food inspection
- Fluent in Spanish
- Strong client relations skills
- Preparing work plans and budgets
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
Areas Company – USA - Cashier – Miami International Airport 2014-2016
Awards, Honors, Recognitions and Professional Achievements, first 4 months of 2015:
1. The Award of Excellence for Dedicated Services and Outstanding Accomplishment in Guest
Services and Performance.
2. Honored as a Top Performing Associate.
3. Recognized for given great Guest Surveys.
4. Accomplished great scores in Mystery Shops.
5. Achieved the Top Performance Associates in collecting donation for the Diabetes
campaign.
6. Honored with the Employee of the month G.U.E.S.T. Approach Wow Award.
7. Honored CHAMPION OF STORE 2016.
Certification
Food and Alcohol handler.
CPR certification.
TIPS certificate.
Professional Hilton customer certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Never look down on person unless you're going to pick them up.
Unknown
Timeline
Bartender/Server 35hr a week
Hilton Garden Inn Hotel
2022.01 - 2023.10
Server/45hrs+ Weekly
Quinto La Huella, East Hotel
04.2019 - 08.2021
Cocktail Waitress/42hrs +weekly
Conrad Hotel
02.2018 - 03.2019
Cocktail Waitress/40hrs Weekly
Delano South Beach
10.2017 - 01.2018
Server/35hrs+ Weekly
Hard Rock Cafe
04.2017 - 09.2017
Hostess/45hrs Weekly
Islander Bar And Grill
09.2016 - 02.2017
Cashier/40hrs + Weekly
Areas USA
04.2013 - 03.2016
International Sales Executive/70hrs + Weekly
Luckywood Shanghai Shipping
05.2011 - 01.2012
Customer Service Representative/60hrs + Weekly
SITEL Worldwide
02.2009 - 03.2010
Associate of Arts - Tourism And Hospitality Management
Florida International University
Associate of Applied Science -
Ilcomp
High School Diploma -
Central American School of Business
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